What are the responsibilities and job description for the Payment Department Assistant position at A Path to Success?
About Us
A Path to Success LLC is a nationwide leader in Disability Employment Support. We are an approved Employment Network (EN) under the Social Security Administration’s Ticket to Work Program. We assist individuals receiving disability benefits as they return to work and navigate reporting requirements.
We are growing our Payments Department and are seeking a detail-oriented, reliable individual with strong organizational skills and a willingness to learn.
Job Overview
The Payment Assistant supports daily document intake, data entry, and client follow-up communication. This role is best suited for someone who enjoys structured, detail-focused work and routine daily processes.
Responsibilities
- Retrieve and organize client documents from email, mail, fax, and internal systems
- Process pay stubs and other client documentation
- Upload, enter, and maintain accurate documentation in the internal system
- Identify missing or incomplete documents and follow up with clients as needed
- Manage follow-up calendar and complete outbound client calls
- Request missing documents and provide basic support during client communication
- Maintain daily tracking logs and submit reports to department drive
- Send weekly follow-up letters and assist with general administrative tasks
Qualifications
- Strong attention to detail and accuracy
- Comfortable making outbound phone calls
- Strong computer skills (email, Word, Excel)
- Ability to quickly learn internal systems and documentation processes
- Prior office, data entry, or customer service experience preferred
- Must successfully complete an SSA suitability determination, including fingerprinting and a federal background investigation, prior to employment start date
What We Offer
- Competitive pay based on experience and education
- Health, dental, vision, and other supplemental insurances
- 401(k) with company match
- Paid time off
- Monday–Friday, Daytime Hours (No evenings or weekends)
- Paid training and structured onboarding
- Guaranteed raise after a successful 90-day introductory period
- Weekly pay periods
Join us as a Payment Department Assistant! We are committed to fostering an inclusive environment that supports your professional growth while ensuring you feel valued every step of the way.
Equal Opportunity Employer
A Path to Success LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to undergo fingerprinting and a Federal background check?
Experience:
- Customer Service: 2 years (Required)
Work Location: In person