Patient Access Representative/Front Desk Coordinator

Job Summary

The Patient Access Registrar will support front desk and patient registration operations at an outpatient orthopedic practice. This role is responsible for registering patients, verifying insurance eligibility, updating patient information, collecting payments, and ensuring accurate documentation. The ideal candidate has previous healthcare registration experience, strong customer service skills, and the ability to manage multiple responsibilities in a fast-paced clinical environment.

This position is 100% onsite and focuses primarily on patient-facing registration and front desk support. Phone coverage is limited, as the practice has a dedicated call center.

Key Responsibilities

• Greet patients and visitors and provide professional, courteous front desk assistance.
• Register and pre-register patients for appointments and services.
• Perform patient check-in and check-out procedures.
• Collect and update patient demographic and insurance information.
• Verify insurance eligibility and benefits and identify coverage issues.
• Obtain required patient signatures and registration documentation.
• Collect copayments and other applicable patient payments.
• Process, balance, and accurately post patient payments.
• Assist with appointment scheduling and referral-related administrative tasks.
• Maintain accurate patient records and documentation in the electronic health record.
• Perform administrative duties, including scanning, faxing, copying, filing, and data entry.
• Coordinate with clinical and administrative teams to support efficient patient flow.
• Maintain patient confidentiality and follow organizational policies and procedures.
• Manage competing priorities while maintaining accuracy and excellent customer service.

Required Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a healthcare setting.
• Minimum of one year of experience in patient registration and/or insurance eligibility and benefits.
• Experience with patient check-in/check-out, demographic updates, insurance verification, and payment collection.
• Previous experience working directly with patients in a customer service-focused environment.
• Basic computer skills and familiarity with office equipment.
• Ability to learn electronic health record and practice management systems.
• Strong communication, organization, and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.

Preferred Qualifications

• Some college education.
• Experience with eClinicalWorks (eCW); training will be provided if needed.
• Knowledge of government payer rules and regulations.
• Familiarity with third-party liability, Workers' Compensation, and other payment sources.
• Experience with patient access and front desk operations in an outpatient or orthopedic practice.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.