Front Desk/Administrative/PSR/Practice Coordinator

Position Summary

The Practice Coordinator provides high-level administrative and front office support for the Orthopaedic Surgery Spine Center. This role is responsible for patient check-in, surgery scheduling, prior authorizations, provider support, and coordinating daily clinic operations. The ideal candidate will possess strong healthcare administrative experience, excellent customer service skills, and the ability to thrive in a fast-paced clinical environment.

Key Responsibilities

• Greet and check in patients while providing exceptional customer service.
• Schedule surgeries, appointments, and coordinate provider calendars.
• Submit and follow up on prior authorizations and insurance-related requests.
• Provide administrative support to physicians and clinical staff.
• Answer and manage incoming calls, patient inquiries, and scheduling requests.
• Maintain accurate patient records and documentation within APeX/Epic systems.
• Coordinate communication between patients, providers, and internal departments.
• Ensure smooth daily clinic workflow and support front desk operations.
• Assist with general office and clerical duties as assigned.

Required Qualifications

• Minimum 1 year of healthcare administrative, medical office, or front desk experience.
• Prior experience with:
• • Patient check-in/check-out
  • Prior authorizations
  • Surgery scheduling
  • Provider administrative support
• Experience using APeX/Epic systems required.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong attention to detail and problem-solving skills.

Preferred Skills

• Orthopaedic or surgical clinic experience preferred.
• Experience working in high-volume outpatient healthcare settings.
• Knowledge of medical terminology and healthcare workflows.

Soft Skills

• Team Player
• Detail-Oriented
• Adaptable & Eager to Learn
• Professional Communication
• Customer Service Focused
• Problem Solver
• Reliable & Organized