What are the responsibilities and job description for the Technical Service Representative I position at A. O. Smith Corporation and Careers?
Water Treatment Technical Service Rep. is responsible for providing technical/troubleshooting assistance, generalproduct information, warranty assistance, and limited parts order processing on product that requires extensiveproduct knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, welldriller/pump installers, water treatment professionals, general contractors, service professionals, facilitymaintenance personnel, architects, engineers and other professionals responsible for ensuring equipment isspecified and serviced properly. Water Treatment Technical Service Rep. also works to assist callers to repairexisting equipment or replace equipment when needed.
Responsibilities
Often serves as the main contact to our company for water treatment questions and equipmentinformation.
Receives calls about treatment equipment and techniques.
Providing water analysis interpretation and product recommendation.
Trouble shoot equipment problems in the field and direct proper repair procedures recommendingparts.
Assist with sizing water treatment based on facility size and water usage. Assisting with installationprocedures.
Referring homeowners and potential customers to dealers and distributors for water treatment salesand service.
Quote specific commercial/industrial water treatment equipment utilizing engineered drawings andspecs provided by customers.
Perform audits and modifications when needed on bill of materials for equipment builds.
Perform quality control functions and programming inspections on all commercial and industrialequipment before it leaves Water-Right.
Work internally on product improvement and advancement of new and existing products.
Test and vet out issues that are identified either internally or through feedback of dealers and distributors.
Provide technical data to internal Marketing Department for literature, and spec sheets on equipment.
Provide specifications of equipment to caller inquiries.
Check availability of parts for dealers and distributors to assist in order entry.
Other responsibilities may be assigned as necessary.
Qualifications
Assoicate Degree in related field preferred
3 years of related work experience or training (mechanical aptitude in lieu of water treatment)
Experience in installation, sizing, repair, troubleshooting. (Mechanical products)
Water chemistry knowledge or background a plus, not required.
Pump and well knowledge a plus, not required.
Ability/aptitude for all skills listed in the primary function above
Excellent communication skills; verbal and written.
Good financial and business acumen
Good typing/keyboarding skills
Computer literacy and navigation skills: Ability to navigate between applications (often within one call)including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals,GUIs, etc.), SAP, warranty processing, and more.
Education
Associate Degree in Related Field
Years of Experience
Minimum of 3 years of related work experience or training
#LI-AO
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dentalinsurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disabilityprograms and tuition assistance. Once hired, will need to work at a North America Water Treatment location 100% on site for 1 year and then available to apply for 1 day remote work.