What are the responsibilities and job description for the Technical Service Representative position at Applied Industrial Technologies?
Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?
Responsibilities
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
- Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?
Responsibilities
- Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
- Professional point of contact for customer quotes and product sourcing
- Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
- Timely and accurate reporting
- 2 years proven customer service or sales experience
- Use of proper English grammar, written and verbal
- Ability to read / understand technical drawings
- Work independently and as part of a team
- Listening, negotiating, and effective questioning skills
- Ability & desire to quickly learn new processes and systems
- HS Diploma or Equivalent
- Ability to pass a DOT medical and drug screen
- Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred
- Base salary and bonus opportunities
- Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
- Personalized training & development program
- Career development opportunities
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.