Clinical Coordinator - MTM

Job Title: Clinical Coordinator II – Medication Therapy Management (MTM)
Location: Remote – Anywhere in the United States
Schedule: Monday–Friday, 8-hour shift starting between 8:00 AM–11:00 AM CT; training is 8:00 AM–4:30 PM CT
Pay Rate: $20.64 / hour

Job Overview

We are seeking a detail-oriented and compassionate Clinical Coordinator II to support a Medication Therapy Management (MTM) team in a fully remote healthcare environment.

This position provides call center and administrative support to clinical pharmacists by engaging members in comprehensive medication reviews (CMRs). The ideal candidate has healthcare customer service, patient outreach, pharmacy support, or care coordination experience and is comfortable communicating with patients by phone throughout the day.

Key Responsibilities

• Provide organized, accurate, and timely administrative support to clinical pharmacists.
• Contact and engage members to complete Comprehensive Medication Reviews (CMRs).
• Authenticate members according to HIPAA requirements before discussing protected health information.
• Conduct annual medication reviews, including:
• • Updating member mailing addresses.
  • Documenting medication allergies and side effects.
  • Verifying prescription medications, vitamins, supplements, and over-the-counter medications.
• Accurately document medication information and member interactions.
• Conference clinical pharmacists into calls to complete clinical assessments.
• Transition efficiently between member calls while maintaining quality and productivity expectations.
• Communicate professionally with members and clinical pharmacists.
• Complete additional clerical and administrative duties as assigned.
• Participate in internal training focused on behavioral modification, interviewing, and patient engagement.
• Support initiatives designed to improve member engagement and CMR completion.

Required Qualifications

• Healthcare customer service, patient outreach, pharmacy support, or care coordination experience preferred.
• Strong verbal communication and professional telephone etiquette.
• Excellent attention to detail and accurate documentation skills.
• Ability to engage members in medication-related conversations.
• Ability to manage multiple administrative tasks and prioritize responsibilities.
• Comfortable working independently in a remote environment.
• Ability to meet quality, compliance, and productivity expectations.
• Understanding of patient confidentiality and HIPAA requirements.

Preferred Qualifications

• Medication Therapy Management (MTM) experience.
• Comprehensive Medication Review (CMR) experience.
• Pharmacy Technician experience.
• Healthcare call center experience.
• Clinical support or care coordination experience.
• Experience with patient outreach and medication information documentation.

Work Environment & Additional Requirements

• Fully remote position; candidates may reside anywhere in the United States.
• Monday–Friday schedule with an assigned 8-hour shift starting between 8:00 AM and 11:00 AM Central Time.
• Training schedule: Monday–Friday, 8:00 AM–4:30 PM Central Time.
• Start date: January 4, 2027.
• Safety-sensitive position.
• Must be comfortable conducting frequent telephone conversations with members.
• Must maintain confidentiality and follow applicable healthcare compliance requirements.