What are the responsibilities and job description for the Contact Center Specialist position at A-Line Staffing Solutions?
Call Center Specialist – Contract-to-HireLocation: East Providence, RI (Onsite)Pay Rate: $20–$22 per hourSchedule: Full-time | Contract-to-HireAbout the RoleWe are seeking a skilled and customer-focused Call Center Specialist to join our team in Riverside, RI. This is a contract-to-hire opportunity offering stability, growth, and a supportive environment where your expertise will help deliver an exceptional customer experience. If you excel in problem-solving, communication, and multitasking, this role is for you.Key ResponsibilitiesWork both independently and collaboratively to efficiently and effectively serve customers.Provide advanced support across all products and services, including digital platforms and technical troubleshooting.Identify and discuss cross-sell opportunities to enhance customer satisfaction and strengthen customer relationships.Serve as a reference and escalation resource for colleagues, demonstrating strong understanding of end-to-end processes and products.De-escalate challenging situations using advanced communication skills and explore solutions to resolve issues promptly.Accurately complete all customer follow-up tasks with minimal oversight.Maintain full ownership of customer issues through resolution, escalating only when necessary, and identify trends through root cause analysis.Act as the “voice of the customer” by sharing valuable feedback with management or via appropriate channels.Participate in ongoing training to continuously build skills and support professional development.QualificationsPrevious call center or customer service experience preferredStrong communication and problem-solving skillsAbility to navigate multiple systems and troubleshoot issuesTeam-oriented mindset with ability to work independentlyHigh attention to detail and organizational skillsWhy You’ll Love This OpportunityContract-to-hire pathCompetitive pay at $20–$22 per hourProfessional growth through continuous trainingCollaborative and supportive team environmentIf you’re looking for a long-term career opportunity where you can make an impact and grow your skill set, apply today! Feel free to reach out to Pierce Jones at pjones@alinestaffing.com or 586-710-7983
Salary : $20 - $22