What are the responsibilities and job description for the Call Center Representative (163776) position at A-Line Staffing Solutions?
NOW HIRING!!! A-Line is seeking 6 highly motivated and customer-focused Call Center Representative to provide advanced support across a wide range of products, services, and digital platforms. This role requires strong communication, problem-solving, and technical troubleshooting skills, along with the ability to work both independently and collaboratively. Ideal candidates will excel in de-escalation, issue resolution, and identifying opportunities to enhance the customer experience.Call Center RepresentativeLocation: Riverside, RIPay Rate: $20–$22/hr (Based on experience)Responsibilities:• Work independently and as part of a team to assist customers efficiently and effectively using all available tools and resources.• Provide advanced support for products, services, digital platforms, and technical troubleshooting needs.• Identify and discuss cross-sell opportunities to improve customer satisfaction and strengthen relationships.• Serve as an escalation and reference point for colleagues, demonstrating strong understanding of end-to-end processes and products.• De-escalate complex customer situations using advanced communication skills and explore options for timely resolution.• Complete all customer follow-up tasks accurately and with minimal supervision.• Maintain full ownership of customer issues through resolution, escalating when necessary, and identifying patterns through root-cause analysis.• Act as the “voice of the customer,” providing valuable feedback to management through proper channels.• Participate in ongoing training to enhance expertise and support continuous professional development.Qualifications:• Previous call center or customer service experience preferred.• Strong communication and interpersonal skills.• Ability to troubleshoot digital and technical issues.• Proven problem-solving skills and attention to detail.• Comfortable working in a fast-paced, team-oriented environment.• Ability to maintain professionalism during challenging interactions.APPLY NOW!! Dan Lupo / A-Line Staffing
Salary : $20 - $22