Business Process Analyst - NO C2C

Title: Business Process Analyst

Location: Detroit, MI - Hybrid

Rate: $30/Hr

Note: This position is a contract on W2, and is NOT open to C2C

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Job Descripti

onUnder the general direction of the Business Process Director and Team Lead, the Business Process Analyst supports the daily operations of SmartAuction and white label websites. This role is responsible for delivering effective customer and vendor support, monitoring vendor performance, and supporting the implementation and improvement of business processe

s.
The Work Itse

• lf:Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalati
• onsEnsure all vendor support activities are completed accurately and on ti
• me.Process invoices, incentives, and rebates in a timely and accurate mann
• er.Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring experti
• se.Identify potential risks and issues and escalate them clearly and promptly to leadership. Ensure all desk policies and procedures are current, accurate, and properly maintain
• ed.Perform other related duties as assign

ed.
Type of prior related experie

• nce:College degree in business or a related field preferred but not requi
• red.One or more years of customer service experience prefer

red.
Special skills/abilities/competencies requ

• ired:Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Out
• look.Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solut
• ions.Demonstrate strong organizational and time management sk
• ills.Maintain a professional phone and email ma
• nner.Communicate effectively through verbal, written, and listening sk
• ills.Manage multiple tasks and assignments with minimal supervi
• sion.Maintain high levels of motivation, performance, and personal integrity aligned with Ally’s corporate va
• lues.Identify opportunities for continuous improvement and make recommendations and/or implement solut
• ions.Demonstrate dependability and reliabi
• lity.Maintain a positive, cooperative, and solution-oriented atti
• tude.Handle sensitive and confidential information appropria