What are the responsibilities and job description for the Customer Service Representative position at A.J. Ciccone - Allstate Insurance?
Benefits:License reimbursement401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentPosition Overview:As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.Responsibilities:Establish customer relationships and follow up with customers, as needed.Responding promptly to customer inquiries via phone and email.Providing information about insurance policies, coverage details, and claims processes.Assisting clients with policy changes, updates, and renewals.Investigating and resolving customer issues or concerns with empathy and professionalism.Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:Interest in marketing products and services based on customer needsExcellent communication skills - written, verbal, and listeningPeople-orientedDetail orientedProactive in problem-solvingAble to learn computer functionsAbility to work in a team environment
Salary : $40,000 - $60,000