Case Manager Supervisor- Children's

Provides direct supervision to Case Managers and Business Support. Supports the Ongoing Case Management Program Manager or the Intake Case Management Program Manager in managing department operations, service quality, fiscal responsibility, and maintaining regulatory compliance. Performs all Case Manager duties.  

Essential Duties/Responsibilities 

• Directly supervises Case Managers and Business Support staff, including interviewing, hiring, training, and performance management. 

• Supervises and provides coaching to case management staff, including being available for questions and problem solving, providing constructive feedback, facilitating team building with a focus on quality improvement strategies. 

• Determines caseload assignments and provides caseload oversight, including caseload consultation. 

• Provides back up case management in cases of staffing shortages due to leaves, departures or unexpected increase in case management workload beyond the case manager's capacity. 

• Provides support to difficult client issues that cannot be resolved by the case management staff. 

• Supports the Case Management Program Manager/s in managing daily operations of the Case Management Department. 

• Provides ongoing monitoring and supervision through interaction and record review.  

• Conducts service plan review, supervisory PAR approvals, notice of action reviews, coordination and completion of QIS, TCM Audits, and performs supervisory function in state systems. 

• Ensures accurate and timely data entry, including TCM support documentation and other related case documentation. 

• Remains knowledgeable on waiver requirements and trains staff as needed. Assists with Case Management meetings. 

• Approves respite unit increase documentation for individuals receiving SLS/CES services. 

• May review incident reports and complaints and resolve all complaints effectively. 

• May refer cases to HRC and/or to Investigative Lead, as needed. Ensures Critical Incident referral. 

• Interfaces with Program Approved Service Agencies (PASAs), county and state personnel, local advocacy agencies, adult protection, law enforcement, and other community agencies as necessary. 

• Provides on-call, emergency support on a rotation with other departmental leads and supervisors. 

• Supports the Case Management Program Manager/s in ensuring service quality. 

• Identifies significant issues affecting clients and families. 

• Advises the Case Management Program Manager/s on current and anticipated matters that may affect Case Management. 

• Ensures compliance in accordance with all Federal, State and local rules and regulations as well as all A&I Avenues policies and procedures. 

• Works with the Case Management Program Manager/s to develop and operate within the approved budget each fiscal year.  

• This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards. 

• This position requires regular use of a personal mobile device such as a smartphone or tablet.  

Other Duties/Responsibilities 

• Advocates for the development of services/supports needed, but not available, for people with developmental disabilities and/or their families. 

• If position occupant has M.S.W., may supervise or assist in supervision of social work interns placed at A&I Avenues.  

• Other duties as assigned.  

Job Qualifications