What are the responsibilities and job description for the Customer Service Representative position at A Hiring Company?

Kinperium-Hiniker LLC (Hiniker) is a Minnesota based manufacturer. With roots in the agricultural equipment industry going back to 1970 and continuing today, we know how to build tough, productive, reliable equipment. Hiniker is known for sturdy cultivators, efficient shredders, and niche equipment such as the cover crop seeder and NH3 monitors.

In 1995, Hiniker branched into designing and manufacturing snow removal equipment, which is a trusted tool for many. Hiniker snow and ice equipment is built to enable the operator to work as efficiently as possible. We do this with innovative and purpose-built designs like the Hiniker C-Plow and the Hiniker Scoop Plow. We also manufacture a line of spreaders and skid steer plows. In 2024, we expanded our offerings with the acquisition of Daniels Plows, further strengthening our commitment to high-quality snow removal solutions.

Job Summary:

The Customer Service Representative position will play a fundamental role in achieving our customer acquisition and revenue growth objectives. Must be comfortable handling dozens of calls per day, working with our network of dealers, following up on orders, and assisting the sales team. Will liaison between planning, sales and customer for scheduling shipments, understanding shipping requirements and providing freight quotes to customers. Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance. This position is located in Mankato, MN.

Customer ServiceSkills/Abilities:

Strong customer orientation with prompt, professional verbal and written etiquette with a pleasant and friendly attitude.

Ensure high levels of customer satisfaction by providing excellent service.

Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

Work cooperatively alongside colleagues while maintaining competency as an independent worker.

Display efficient prioritization, quick decision-making, and impeccable time management expertise

Easily adapts to changing business needs, conditions, and work responsibilities.

Comfortable problem solving while also creating an enjoyable experience for our customers.

Promotes cooperation and commitment within a team to achieve goals and deliverables.

Interest or skills relating to agriculture or the work truck industry.

Proficient the Microsoft Office Suite or related software.

Proficient with or the ability to quickly learn business management software.

Customer Service Key Responsibilities

Understanding of product offering, applications and sales programs.

Inputting and following up on customer orders.

Keeps track of customer correspondence.

Update customer data within ERP system as needed.

Quoting products for sales team or dealers.

Route qualified opportunities to the appropriate sales team member for further development and closure.

Schedule shipments of orders and provide freight quotes using a variety of carriers while understanding shipping requirements and providing dimensions/weights as requested.

Ability to troubleshoot issues with products by utilizing parts, service, and operator’s manuals.

Work with other departments to find solutions to customer inquiries.

Escalating queries and concerns, when necessary.

Customer Service Education and Experience

High School Diploma, GED or equivalent work experience.

Associate’s degree in business-preferred

1-2 years of sales or customer service preferred

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Compensation details: 26-31 Hourly Wage

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