Security Dispatcher (Operations)

Job Skills / Requirements

Dispatcher:

The Dispatcher serves as the central hub for security operations, coordinating personnel, managing communications, and ensuring continuous site coverage. This role requires strong multitasking skills, sound judgment, and a customer-focused approach in a fast-paced environment.

Key Responsibilities:

• Conduct roll call to confirm attendance, assignments, and readiness for each shift
• Maintain post coverage by managing call-offs and securing replacements through approved procedures
• Dispatch officers and supervisors for routine operations, incidents, and emergencies
• Coordinate incident response, providing clear direction and escalating as needed
• Handle incoming calls and communications professionally, including emergency and after-hours situations
• Monitor security and life safety systems, responding promptly to alarms and alerts
• Track attendance and verify timekeeping (clock-ins, breaks, clock-outs) for accuracy and compliance
• Reconcile billable and payable hours to prevent payroll or billing discrepancies
• Document incidents, actions taken, and outcomes thoroughly and accurately
• Enforce company policies and document non-compliance
• Serve as a liaison between security staff, clients, and leadership
• Address complaints and critical issues in accordance with procedures
• Deliver excellent customer service to clients, employees, and visitors
• Perform other duties as assigned

Qualifications:

• Minimum 1 year of dispatching or related experience required
• Experience with WinTeam or similar systems preferred
• Strong customer service and communication skills
• Ability to multitask and manage multiple systems simultaneously
• Detail-oriented with strong organizational skills
• Ability to remain calm and effective in high-pressure situations

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A&H is committed to fostering a diverse, equitable, and inclusive workplace where everyone is respected and valued. In line with New York State and federal EEO laws, we prohibit discrimination based on race, gender, religion, age, disability, sexual orientation, and other protected characteristics. We strive to reflect the communities we serve and welcome a variety of perspectives. Through inclusive hiring and ongoing education, we promote a culture of belonging and accountability.

Education Requirements (All)

High School Diploma or High School Equivalency
College Degree

Additional Information / Benefits

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability