What are the responsibilities and job description for the Front Desk Medical-Receptionist-Medical, Physical Therapy & Chiropractic Office position at A First Choice Healthcare/Action Physical Therapy?
Company Overview
A well-established healthcare practice dedicated to providing comprehensive physical therapy, chiropractic, and medical services is seeking a dedicated Front Desk Medical Receptionist. Our team values collaborative care and strives to deliver exceptional patient experiences in a professional environment.
Job Overview
The Front Desk Medical Receptionist will serve as the first point of contact for patients, ensuring smooth clinic operations through efficient administrative support. This role involves managing patient appointments, handling medical records, and providing excellent customer service while maintaining strict adherence to confidentiality and healthcare regulations.
Duties
- Greet patients warmly and professionally, ensuring a positive first impression.
- Schedule appointments accurately using EMR (Electronic Medical Records)
- Knowledge of insurance, deductibles and co-pays
- Collect payments and co-pays based on individual plans while maintaining compliance with HIPAA and other confidentiality policies.
- Manage patient records by filing, updating, and reviewing documentation for accuracy and completeness.
- Answer phone calls promptly with professional phone etiquette, providing information or directing inquiries appropriately.
- Support clinical staff by handling administrative tasks.
- Schedule and confirm patient appointments.
- Coordinate care and communication between patients and providers.
- Maintain an organized and efficient front desk while ensuring HIPPA compliance.
- Skills
- Proven experience in medical office administration within a clinic setting, preferably in physical therapy, chiropractic or medical office
- Strong knowledge of EMR/EHR systems
- Familiarity with medical health insurance and personal injury procedures preferred
- Excellent computer skills with proficiency in Microsoft Office applications and 10-key typing.
- Exceptional customer service skills combined with effective phone communication and office management abilities.
- Ability to handle medical records securely while adhering to HIPAA regulations and clinical confidentiality policies.
- Bilingual abilities are a MUST to serve diverse patient populations effectively.
- Prior clinic experience with medical administrative support, including appointment scheduling, filing, and documentation review is preferred.Join our team to deliver outstanding patient service while supporting the operational excellence of our healthcare practice!
Pay: $15.00 - $50.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $50