What are the responsibilities and job description for the Warehouse Customer Service Representative position at A. Duie Pyle, Inc.?
- Duie Pyle is seeking a Warehouse Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.
- Start time & Schedule: 8:00 AM-4:30 PM; Monday-Friday
- Weekly pay every Friday via direct deposit
- Paid vacation, PTO, and annual holidays
- Medical, Dental, Vision and Life Insurance
- 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
- Short Term and Long Term Disability
- Wellness Programs for yearly benefits discount
To be qualified for this position, you should possess the following:
- 1 year of prior customer service experience preferred
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
- Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
- Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with “My Pyle” registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.