What are the responsibilities and job description for the Customer Service Representative position at Lancaster Nursing and Rehabilitation Center?
Lancaster Nursing and Rehab is a 446-bed long term care facility with a beautiful campus in Lancaster, PA. We are seeking a customer service representative to join our team every weekend 7am to 3pm. This is a Part Time position.
Position Summary: To provide a safe and secure environment for all residents, employees, and other persons utilizing the facilities and grounds. Interacts, directs, provides information for residents, families, and the general public. Performs general clerical duties and routine typing duties.
Job Duties:
Greets visitors, provides assistance, information and direction
Answers telephone provides information, transfers calls to proper departments or individuals
Contacts designated individuals during emergency situation as directed by Administration or nursing supervisor
Uses intercom to page individuals, make announcements
Uses intercom to announce emergency situations, fire/disaster drills and testing of fire alarm system
Completes any other duties as assigned by supervisor
Required Knowledge, Skills and Abilities:
Must possess basic computer skills
Must have high school diploma or GED
2 years of CSR experience preferred
What We Offer:
Health, Dental and Vision insurance
Paid Time Off (PTO)
Competitive hourly wages
401K