What are the responsibilities and job description for the Dispatch Operations Agent position at A.D. Transport Express?
Company Description
A.D. Transport Express is a distinguished leader in the trucking industry, recognized for its exceptional service, innovation, and high-quality equipment. Having evolved from expedited services to becoming a nationally renowned full-service transportation provider. With a proven track record in quality, performance, safety, and technological innovation, A.D. Transport Express continues to build on its success and deliver exceptional value to its customers. Headquartered in Canton, MI, the company's growth and achievements are rooted in its strong commitment to customer satisfaction.
Role Description
This full-time, on-site Dispatch Operations Agent role is located in Canton, MI. The agent will ensure the smooth management of daily dispatch operations, coordinate with drivers, track freight deliveries, and communicate with customers to ensure a seamless transportation experience. Responsibilities also include monitoring schedules, resolving issues, and maintaining compliance with operational and safety standards.
Qualifications
- Strong Analytical Skills to manage schedules, optimize routing, and troubleshoot operational challenges
- Excellent Communication and Customer Service skills to effectively interact with drivers, clients, and team members
- Proficiency with transportation management systems and relevant software is a plus
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- High school diploma or equivalent required; additional experience in logistics, supply chain, or a related field is Required