Servicing Team Lead

At A&D Mortgage, we’ve been helping clients achieve their homeownership dreams for over 20 years — and we couldn’t do it without our team.
With more than 400 passionate professionals (and growing!), we’ve built a culture rooted in collaboration, continuous growth, and shared success.

Join a company that listens to your voice, invests in your development, and celebrates every win — big or small.

Your future starts here. Let’s grow together.

Overall Responsibilities:

A&D Mortgage is seeking a highly skilled Servicing Team Lead with experience in Ginnie Mae servicing to oversee our loan servicing operations. The ideal candidate will lead a team responsible for managing loans portfolio, ensuring compliance with Ginnie Mae requirements, and delivering superior service to borrowers.

Key Responsibilities:

• Lead and supervise the loan servicing team, ensuring timely and accurate servicing of government-backed loans, including FHA, VA, USDA, and Ginnie Mae pooled loans.
• Oversee compliance with Ginnie Mae servicing guidelines, including reporting, remittances, loan boarding, and default management.
• Manage investor reporting and ensure all servicing activities meet Ginnie Mae standards and deadlines.
• Collaborate cross-functionally with Legal, Compliance, Accounting, and Investor Relations teams to resolve servicing issues and ensure audit readiness.
• Train, mentor, and develop team members to maintain high performance and knowledge of servicing policies and regulatory changes.
• Monitor key performance indicators (KPIs), track team productivity, and prepare regular performance reports for management.
• Identify process improvements to enhance servicing efficiency, reduce risk, and improve borrower satisfaction.
• Participate in internal and external audits related to servicing operations and ensure prompt resolution of any findings.

• Minimum 3 years mortgage servicing experience, with a background in Ginnie Mae servicing operations.
• At least 1 year of supervisory or team lead experience.
• Comprehensive knowledge of Ginnie Mae guidelines, investor reporting, remittance processes, and default timelines.
• Familiarity with FHA, VA, USDA loan servicing and compliance requirements.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience with servicing audits, including HUD, CFPB, and Ginnie Mae.
• Advanced Excel and data analysis skills.

WE OFFER

• PTO/Sick Days
• Comprehensive medical, dental, vision benefits
• Paid volunteer hours
• Life Insurance, Short-term Disability, and Long term Disability
• Health Savings Account
• 401k
• Paid training and career development
• Onsite fitness center for employees
• Gourmet cafeteria with affordable homemade breakfast and lunch
• Healthy grab and go snacks
• Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
• Work-Life Balance
• Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
• Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.