What are the responsibilities and job description for the Director of Operations position at A&C Private Home Care?
The Director of Operations is responsible for overseeing the daily operations of the A&C Private Home Care. This role ensures efficient office workflow, compliance with state and federal regulations, and supports coordination between administrative staff, caregivers, and clients. The Director of Operations plays a key role in maintaining organization, improving processes, and supporting high-quality client care.
Key Responsibilities:
Office Operations & Administration
Manage day-to-day office operations to ensure efficiency and organization
Supervise administrative staff, including scheduling coordinators and support personnel
Maintain office systems, supplies, and equipment
Develop and implement office procedures and policies
Staff Support & Coordination
Assist with onboarding, training, and supervision of administrative staff
Support scheduling operations to ensure adequate caregiver coverage
Serve as a point of contact for staff questions and issue resolution
Promote a positive and professional work environment
Compliance & Documentation
Ensure compliance with state regulations, agency policies, and accreditation standards
Maintain accurate and up-to-date employee and client files
Monitor required documentation including caregiver credentials, training, TB/CPR, and background checks
Assist with audits and ensure readiness for inspections
Billing & Payroll Support
Oversee timesheet and EVV compliance to ensure accurate payroll processing
Ensure all required documentation (e.g., signatures, visit verification) is completed timely
Coordinate with billing team to ensure services are authorized and properly documented
Assist in resolving discrepancies related to billing and payroll
Client & Care Coordination Support
Support intake processes and ensure proper documentation for new clients
Communicate with case managers, families, and caregivers as needed
Help ensure services are delivered according to care plans and authorizations
Qualifications:
High school diploma required; Associate’s or Bachelor’s degree preferred
2 years of office management experience (home health or healthcare preferred)
Strong knowledge of administrative procedures and office management systems
Experience with EVV systems (e.g., AxisCare), scheduling, or healthcare software preferred
Excellent communication, leadership, and organizational skills
Ability to multitask and work in a fast-paced environment
Skills & Competencies:
Strong attention to detail and problem-solving skills
Leadership and team management abilities
Time management and ability to meet deadlines
Knowledge of compliance and regulatory requirements in home care
Professional communication and customer service skills
Work Environment:
Office-based role within a home health agency
May require occasional extended hours based on operational needs
Benefits:
401K Plan
Health
Paid PTO