What are the responsibilities and job description for the Technical Specialist - Hybrid position at A.C. Coy?
Overview
Location: Pittsburgh, PA - Hybrid
Job Type: Full Time / Contract to Hire
Work Authorization: No Sponsorship
The A.C.Coy company has an immediate opening for a Technical Specialist. Ideal candidates must have 5 years of prior Service Desk or Operations support experience. Must be available to work second shift (3pm - 11pm).
Responsibilities
- Operations team provides 24X7X365 on-site support
- Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the teams are notified
- Perform equipment/network/fiber installs and decommissions
- Handle production changes and system turnovers
Qualifications
Education:
- Bachelor's degree - Preferred
Experience Required:
- IT Service Desk or Operations support - 5 years
- Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5 years
- Installation and decommissioning of equipment/network/routers/servers
- Documentation experience - able to provide detailed write up of problem and resolution