What are the responsibilities and job description for the Patient Scheduling Coordinator position at A Brighter Smile Dental Care?
Are you passionate about providing outstanding customer service and helping people? We're looking for a Dental Patient Scheduling Coordinator to join our growing team. In this role, you'll be the first point of contact for our patients, helping them schedule appointments, answer questions, and ensure they receive the care they need.
We provide paid training and encourage applicants with experience in customer service, call centers, administrative support, retail, hospitality, or healthcare to apply.
What You'll Do
- Answer a high volume of inbound calls with professionalism, courtesy, and compassion.
- Schedule, reschedule, and confirm patient appointments for multiple office locations.
- Make outbound calls for appointment reminders, recalls, and patient follow-up.
- Communicate with patients by phone, email, and online scheduling platforms.
- Maintain accurate patient records while adhering to HIPAA privacy standards.
- Assist with basic payment processing and account updates.
- Coordinate with team members to resolve scheduling issues and ensure a seamless patient experience.
- Create a positive first impression by delivering exceptional customer service during every interaction.
What We're Looking ForRequired Qualifications
- High school diploma or equivalent.
- At least one year of experience in customer service, administrative support, a call center, or a professional office environment.
- Excellent communication and phone skills.
- Strong organizational skills with the ability to multitask in a fast-paced setting.
- Basic computer knowledge and accurate data entry skills.
Preferred Qualifications
- Previous dental or healthcare experience.
- Experience working with multi-line phone systems.
- Familiarity with scheduling software or electronic health record systems.
Pay & Benefits
- Competitive hourly pay of $17–$20, based on experience.
- Monthly performance bonuses.
- 401(k) with a 4% company match after one year.
- Medical, dental, and vision insurance after 90 days.
- Paid time off and paid holidays.
- Employee discount program.
- Referral bonus opportunities.
Work Environment
- Full-time, in-person position.
- Fast-paced scheduling and patient support center.
- Collaborative, supportive team committed to exceptional patient care.
Why You'll Love Working Here
- Paid training with ongoing coaching and support.
- Opportunities for career advancement within a growing organization.
- A positive, team-oriented workplace where your contributions are valued.
- The chance to make a meaningful impact by helping patients access quality dental care.
Apply Today
We're hiring immediately and reviewing applications on an ongoing basis. If you're dependable, motivated, and enjoy helping others, we'd love to meet you.
Apply today and take the next step in your career as a Dental Patient Scheduling Coordinator!
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental office: 1 year (Required)
Work Location: In person
Salary : $17 - $20