What are the responsibilities and job description for the Customer Service & Rental Agent position at A Betterway Rent A Car Inc?
Description
Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Lavista Road location in Tucker. We offer competitive pay, paid vacations, paid holidays, incentive bonuses, cash bonuses for perfect attendance, and a 401K.
Requirements
Responsibilities
- Greet customers using standard dialogue
- Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
- Perform vehicle exchanges and extensions
- Monitor traffic control
- Inspect incoming vehicles for new damage
- Report damages to on-duty supervisor
- Scan returning vehicles back into system
- Provide computerized receipt to customer
- Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
- Support a team environment by assisting other agents and/or other areas when needed
Desired Qualifications
- Knowledge and use of computerized systems
- Intermediate proficiency in Microsoft applications
- Retail and sales experience
- Previous experience working in an outdoors environment
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of customer service experience
- Professional communication skills
- Problem resolution experience
- Minimum age of 18
- Valid Georgia driver's license
- Clean driving record