What are the responsibilities and job description for the Receptionist/Administrative Assistant position at A Better Way Counseling Service, LLC.?
We are looking for a long-term receptionist/office admin whose life's passion is great customer service and a drive to grow into a management position! This is a fully in-person position, please only apply if this feels like a good fit for your skills.
We are a busy counseling group practice in downtown Vancouver, WA looking for an ethical, motivated, individual to join our office team. We are a lively, tight-knit team that consults, mentors, and supports each other. We have a weekly all-staff meeting that includes training, brainstorming, problem-solving, and shared laughter. Staying organized, following business processes, and collaborating with coworkers are imperative for thriving in this small business. Ultimately, we are looking for someone who shares our values and is a good fit for our agency.
Job duties will include:
- Answering multi-line phones
- Checking in and assisting walk-in clients
- Organized record keeping
- Scheduling/managing appointments using client management software
- Self-monitoring task completion
- Utilizing spreadsheets and data reporting
- Managing agency emails
- Organizing and filing documents
- Communicating with office team members and clinical staff to better serve and support our clients
- Managing the onboarding of new hires
- Creating meeting agendas
- Managing records requests and subpoenas
- Marketing program and clinician availability
Qualifications for an ideal candidate:
- Experience in phone reception and customer service
- Working knowledge of MS Word, Excel, and Google Suite (history of quickly learning new software may also be accepted)
- Ability to learn quickly and adapt to a fast-paced environment
- Calm and firm temperament for working with occasionally challenging clients
- Ability to effectively organize information and create structure
- Tracking and multitasking
- Initiative/self-starter for process improvement
- A naturally positive disposition and professional attitude
- Ability to work effectively within a team
- Clear and assertive communication skills
- Professional writing skills and ability to format documents
- A detail-oriented eye, especially with written material/data entry
- Must be vaccinated against COVID-19
Preferred Qualifications:
- Prior knowledge or interest in Psychology or the counseling field, must have a general understanding of mental health
- Strong reception and admin skills
- Experience working in a healthcare or clinical counseling environment with knowledge of HIPAA regulations
Ultimately, we are looking for an employee willing to grow with our agency and work towards becoming an Assistant Manager. Compensation starts at $20-$22/hour, depending on qualifications and experience.
To apply, please send both a cover letter and a resume. Serious applicants only!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Paid time off
Experience:
- medical office: 2 years (Preferred)
- reception/office administration: 2 years (Preferred)
Ability to Relocate:
- Vancouver, WA 98663: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22