DIRECTOR OF ENTERPRISE OPERATIONS

DIRECTOR OF ENTERPRISE OPERATIONS

TRUSTED ADVISOR TO C-SUITE EXECUTIVES

FULL-TIME/IN-PERSON LEADERSHIP ROLE

JOB SUMMARY

The Director of Enterprise Operations serves within the Executive Office as a senior leadership partner to the President and Chief Executive Officer, providing strategic and operational leadership across a diversified portfolio of privately held businesses and affiliated organizations owned by an ultra-high net worth family. The position is responsible for ensuring executive priorities are executed with precision while supporting the continued growth, operational excellence, and long term success of the family's business enterprise.

Serving as a trusted advisor to executive leadership, the Director of Enterprise Operations translates vision into execution by leading enterprise wide initiatives, improving organizational performance, implementing scalable systems, and overseeing complex operational projects. The role requires exceptional discretion, sound business judgment, executive presence, and the ability to navigate multiple business interests while maintaining strict confidentiality.

The successful candidate will function as an extension of the Executive Office, coordinating strategic initiatives, resolving operational challenges, and driving accountability across the organization. Although workforce solutions and staffing operations represent a significant area of responsibility, the position also provides leadership and operational support across existing and future business ventures as organizational priorities evolve.

This is not a traditional operations position. It is an executive leadership role requiring a highly accomplished professional capable of supporting the Executive Office of an entrepreneurial, ultra-high net worth family whose business interests span multiple industries. The ideal candidate is proactive, resourceful, and results driven, with a proven ability to manage competing priorities, anticipate executive needs, and deliver exceptional results with minimal supervision.

SUPERVISORY RESPONSIBILITIES

The Director of Enterprise Operations may directly or indirectly supervise department managers, administrative personnel, project teams, and other employees as assigned.

Responsibilities include:

• Conducting interviews and assisting with hiring decisions.
• Providing coaching, mentorship, and professional development.
• Establishing performance expectations and accountability measures.
• Conducting performance evaluations.
• Delegating work assignments and monitoring progress.
• Addressing employee performance concerns in partnership with Human Resources.
• Supporting workforce planning and succession planning initiatives.
• Leading cross functional teams and enterprise wide projects.

DUTIES/RESPONSIBILITIES

• Provide operational leadership across multiple business functions and affiliated organizations.
• Partner with executive leadership to implement strategic initiatives and long term organizational objectives.
• Develop, document, implement, and continuously improve standard operating procedures.
• Identify operational inefficiencies and implement practical solutions that improve productivity, quality, profitability, and customer service.
• Lead enterprise wide operational improvement initiatives.
• Manage complex projects from planning through implementation while ensuring deadlines, budgets, and business objectives are achieved.
• Develop executive dashboards, performance reports, and operational metrics.
• Establish and monitor key performance indicators to evaluate organizational effectiveness.
• Support workforce solutions operations, including recruiting, on-boarding, client implementation, compliance, payroll coordination, and operational execution.
• Coordinate implementation of new client contracts, operational transitions, and business expansion initiatives.
• Collaborate with department leaders to improve communication, workflow efficiency, and service delivery.
• Evaluate technology solutions and automation opportunities that improve operational performance.
• Conduct operational research and prepare recommendations for executive leadership.
• Assist executive leadership in evaluating acquisitions, partnerships, new business opportunities, and organizational growth initiatives.
• Manage confidential business projects requiring sound judgment and discretion.
• Represent executive leadership during meetings, project discussions, and operational initiatives as assigned.
• Perform other duties as assigned to support organizational objectives.

REQUIRED SKILLS/ABILITIES

• Exceptional leadership and organizational skills.
• Strong business acumen and strategic thinking abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage multiple projects and competing priorities simultaneously.
• Strong analytical and problem solving capabilities.
• Ability to develop operational strategies and successfully execute implementation plans.
• Ability to establish priorities while maintaining attention to detail.
• Experience developing policies, procedures, and standardized business processes.
• Strong project management skills.
• Excellent decision making and critical thinking abilities.
• Ability to build productive working relationships across all organizational levels.
• High degree of professionalism, integrity, discretion, and confidentiality.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to quickly adapt to changing priorities in a dynamic business environment.
• Ability to work independently with minimal supervision while maintaining accountability for results.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration, Management, Operations, Human Resources, Finance, or a related field is preferred.
• Minimum 7 years of progressively responsible leadership experience in operations management, business administration, project management, executive leadership support, or a related field.
• Experience supporting executive leadership within a fast paced, service based organization is strongly preferred.
• Experience developing operational systems, standard operating procedures, and performance improvement initiatives.
• Experience leading cross functional teams and enterprise wide projects.
• Experience within staffing, workforce solutions, security services, professional services, or other multi location service organizations is preferred.
• Equivalent combinations of education, training, and relevant experience may be considered.

PHYSICAL REQUIREMENTS

• Ability to remain seated for extended periods while performing computer based work.
• Ability to stand, walk, bend, reach, and move throughout office and operational environments.
• Ability to communicate effectively in person, by telephone, and through electronic communication platforms.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.
• Ability to travel locally and nationally as business needs require.
• Ability to work extended hours, evenings, or weekends when necessary to meet operational demands.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

COMPENSATION

Compensation for this position is competitive and commensurate with qualifications, experience, and demonstrated leadership capabilities.

Eligible employees may also receive a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings opportunities, professional development, and other company sponsored benefits in accordance with applicable policies and eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

A & Associates is an Equal Opportunity Employer and is committed to creating and maintaining a workplace where all employment decisions are based on qualifications, merit, business needs, and job related criteria. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION REQUESTS

Applicants who require an accommodation to participate in the application, interview, or selection process should notify Human Resources before the applicable stage of the hiring process. Requests will be handled in accordance with applicable federal, state, and local laws.