Inside Sales Admin

JOB TITLE: Inside Sales Admin

REPORT: Managing Director

LOCATION: Taylors/Greenville, SC

DIVISION: Sales & Operations

EQUIP FULFILLMENT OVERVIEW

Equip Fulfillment specializes in supporting the final mile home delivery industry, providing a custom web portal solution with truck supplies, apparel, tools, and more.

We are a small, and growing organization, taking immense pride in what we do, and are excited for the next member to join our team.

INSIDE SALES ADMIN OVERVIEW

Equip has a small and intimate customer base. As Inside Sales Admin, you will serve as a key link between our customers and internal teams driving revenue through proactive outreach, order support, and account management. This role blends administrative precision with a sales-forward mindset, guided by established processes with an objective of growing existing accounts and converting new opportunities.

RESPONSIBILITIES

(include, but are not limited to)

• Account Management: Serve as a primary point of contact for an assigned customer base. Build and maintain strong relationships, understand customer needs, and identify upsell or cross-sell opportunities.
• System Knowledge: Maintain proficiency in end-to-end system workflows across CRM, order management, inventory, and purchasing platforms.
• Issue Resolution: Investigate and resolve customer issues promptly. Provide immediate solutions for current concerns and proactively suggest preventive measures for future situations.
• Order Processing: Accurately process customer orders, returns, and exchanges. Track shipments and coordinate with fulfillment to ensure on-time delivery and a seamless customer experience.
• Product Knowledge: Develop a thorough understanding of company products, services, and pricing to provide accurate recommendations and support to customers.
• Documentation: Maintain detailed records of customer interactions, sales activity, orders, and resolutions within the CRM and order management system.
• Sales Support & Outreach: Proactively engage existing and prospective customers via phone, email, and chat to present product offerings, promotions, and solutions. Support the sales pipeline by following up on quotes, inquiries, and open opportunities.

REQUIREMENTS

• 3 years of experience in inside sales, customer service, or sales administration; preferably in an operations, manufacturing, or distribution environment
• Strong attention to detail with the ability to manage multiple priorities
• Demonstrated ability to manage customer accounts and relationships
• Excellent written and oral communication skills with a confident, collaborative phone presence
• Experience learning and working within CRM and order management systems
• Strong analytical and problem-solving skills
• Ability to work collaboratively in an open office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting at a computer for extended periods throughout the workday
• Dexterity with computers, including the ability to type and use a mouse
• Walking to meetings or collaborating with colleagues throughout the facility
• Occasional walking, bending, stooping, and lifting as needed

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Temperature-controlled office environment with occasional access to a non-temperature-controlled warehouse environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the duties, knowledge, skill, and ability required to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.