Associate Account Director

97th Floor

Our mission at 97th Floor is to elevate people and brands we believe in. That’s what we’re focused on when we help our clients meet their marketing goals and lead people to brands and products they need.

You’ll thrive here if you’re motivated to reach goals with your clients and you enjoy close collaboration.

We’ve partnered with companies like AT&T, Oatly, eos, and Zoom. And now we’re looking for someone who wants to drive account strategy. 

We're also hiring for advertising, content, and search roles which you can find on our site at 97thfloor.com/careers.

Role Overview

The Associate Account Director supports the strategic and relationship management of assigned client accounts. This role works closely with Account Directors to help ensure client work is thoughtful, well-coordinated, and aligned to business goals.

Other roles on your team will include: Account Director (team manager), Search Marketer, Content Marketer, Advertising Specialist, and Designer.

Ultimately, this role gains exposure to the decision-making and leadership required to manage accounts successfully, and gradually takes on more ownership of client accounts. 

Key Responsibilities

Support Account Directors in Client Support & Communication

• Participate in client meetings, contributing insights and taking increasing ownership as experience grows
• Draft client communications, agendas, and recaps with clarity and accuracy
• Anticipate client questions, risks, and follow-ups

Strategy & Planning Support

• Assist in developing and executing account strategies aligned to client goals
• Review performance data and contribute observations and questions
• Help translate client priorities into clear direction for your team
• Contribute to strategic roadmaps, scopes of work, and regular reporting
• Over time, take increasing ownership of strategic recommendations and planning cycles

Account Coordination & Execution

• Lead project planning and delivery
• Keep timelines, priorities, and expectations clear
• Surface risks, misalignment, or scope concerns early
• Support account organization, documentation, and follow-through

Internal Collaboration

• Facilitate discussions among your team’s specialists — drawing out their expertise to identify strong client solutions
• Mentor junior team members through coaching, feedback, and day-to-day support

Qualifications

• 2–4 years of experience in account management, marketing, client services, or a related role
• Agency experience preferred
• Experience contributing to client strategy or reporting
• Competent understanding of search, content marketing, advertising, and how these channels work together
• Strong analytical thinking 

Skills & Attributes

• Strong communication skills — clear writing and confident presentation abilities
• Ability to manage multiple priorities in a fast-paced, results-oriented environment
• Organized, detail-oriented, and dependable
• A collaborative mindset with curiosity about marketing and client psychology

What Success Looks Like

• Clients feel supported, informed, and confident in the team
• Account Directors trust the AAD with increasing responsibility and ownership
• Team members feel clear on priorities, requirements, and expectations
• Strategic work aligns with client goals and leads to measurable outcomes
• Risks, issues, and opportunities are identified early and addressed proactively

Benefits

Healthcare

• Medical: 75% paid for employees; 50% for dependents
• Dental: 75% paid for employees; 50% for dependents
• Vision (M: 75% paid for employees; 50% for dependents
• Life Insurance: 100% paid by 97th Floor (coverage = 1x salary, up to $350,000)

Savings Retirement

• HSA with up to $150/month match (rolls over and is yours permanently)
• FSA option for dependent care
• 401(k) with up to 4% company match

ROWE (Results Only Work Environment)

This is a big one. We don’t track hours, but we care deeply about results. You work when, where, and how you want — as long as the work gets done. No vacation policy, no time tracking, no office requirements. Autonomy and accountability go hand in hand here. You’re always welcome in our Lehi office (coworkers snack!), but you choose when you come in. 

Parental Leave

• Primary caregiver: 12 consecutive weeks paid
• Secondary caregiver: 6 consecutive weeks paid

Perks

• 97th Floor Library: Ask for a book and we’ll buy it. Read anything already on the shelf. No checkouts required.
• Conferences & Training: We cover most online trainings and local conferences, plus occasional out-of-state events (travel included) with manager approval.
• On-site Gym: 24/7 access with lockers and showers.
• Thanksgiving Point Corporate Pass: Up to 8 people per visit; discounts included.
• Sundance Corporate Pass: Winter and summer access for skiing, boarding, hiking, and more.

Note: Benefits and perks can change.

If you’re someone who’s ready to contribute, and excited to be part of a team that genuinely wants you to succeed — you’re our kind of person. Let’s build something great together.