What are the responsibilities and job description for the Customer Support Representative position at 911Cellular Technologies?
911Cellular Technologies is a leader in safety communications, offering innovative, NIST-tested panic button and emergency notification systems. Committed to saving lives, the company provides cutting-edge safety technology to a wide range of organizations, including hospitals, schools, businesses, and municipalities nationwide. Our solutions not only enhance safety but also improve organizational efficiency through user-friendly communication tools compatible across diverse platforms. At 911Cellular, we are driven by a mission to provide peace of mind to both leaders and end-users alike.
This full-time hybrid role as a Customer Support Representative is based in Beachwood, OH, with flexibility for some remote work. Responsible for addressing client inquiries and concerns, the role includes resolving technical issues, delivering excellent customer service, and ensuring customer satisfaction. The Customer Support Representative will communicate effectively with clients, troubleshoot problems, and provide timely, accurate solutions to meet customer needs.
- Proficiency in Customer Support and Customer Service, with a strong focus on maintaining a positive client experience.
- Strong Communication and interpersonal skills to effectively engage and assist customers.
- Problem-solving abilities and experience with Troubleshooting customer issues to provide swift resolutions.
- An understanding of Customer Satisfaction principles and a commitment to delivering high-quality support.
- Basic technical knowledge relevant to support technology-driven solutions.
- Ability to adapt to a hybrid work environment and manage tasks effectively while working both onsite and remotely.
- Previous experience in a support or service-oriented role is a plus.