Assistant Operations Manager

Job Overview

THIS IS A WORKING PATROL POSITION AND NOT A DESK JOB. Assistant Operations Managers (AOM) are either Level 2 or 3 Uniformed Security Officers who oversee and hold accountable 907 Tactical Security Group Armed and Unarmed Security Officers. AOM’s are trained in the use of non-lethal and lethal Use of Force depending on their security level and weapons certifications. AOM’s ensure that Security Guards/Officers are providing physical security as well as roving foot and/or vehicle patrols to regularly check Client property, and to deter and report crimes. Depending on the Client contract, AOM’s may lawfully assist officers and detain and arrest persons who commit crimes on Client property and work with local law enforcement in submitting reports and transferring custody of suspects who trespass or commit crimes while on Client property. AOM’s shall submit Daily and Weekly SitReps, weekly Timesheets, and Incident Reports as necessary. AOM’s report to either the Operations Manager or Chief Operations Officer.

Pay Range is DOE.

Responsibilities and Duties

Oversees patrol, static site officers, and site supervisors for Anchorage area

Assists with scheduling shifts for officers

Resolves personnel conflicts and issues Performance Warnings and Reviews

Conducts hiring interviews with approval of HR and Operations

Conducts orientations with approval of HR and Operations

Submits daily SitReps and concerns to Operations Manager/Chief Operations Officer

Directly oversees the following positions: Patrol/Fleet Manager, Field Training Officer

(FTO), Site Leads, Security Officers as necessary

Implements and enforces security policies, protocols, and procedures

Recruits, trains, and supervises security officers and guards

Attends meetings with other managers to determine operational needs

Coordinates staff when responding to emergencies and alarms

Reviews reports on incidents and breaches

Investigates and resolves issues

Creates reports for management on security status

Analyzes data to form proposals for improvements (i.e. implementation of new technology, staff changes, etc)

Through meetings, discussions and directives, ensures the security staff understand the goals and objectives for each client location

Assists as the Incident Inquiry Official, conducts inquiries to establish the pertinent facts and circumstances surrounding incidents of security concern

Works extended hours and days when necessary to cover a shift

Gives direction to the security team, overseeing that the team meets its DAR and incident reporting requirements

Passionately recruits individuals to join the team who can complete assigned tasks while upholding all of 907 Tactical Security Group’s culture and values

Builds and maintains positive business partnerships

May coordinate departmental training with the Regional Training Manager

Partners with Information Security Risk Management and/or HR to ensure compliance with policies and that risk is managed to accepted tolerances

Fosters innovation, creativity, collaboration, and professional growth of the 907

Tactical Security Group’s officers

Represents the organization as necessary at the local level

Completes site audits of assignment instructions to ensure compliance with standards

Maintains security standards and technologies according to Company policies

Collects and maintains security incident data for trend analysis and recommends corrective action

Leads realistic drills and exercises to gauge effectiveness of security operations

Plans, develops, and directs staffing, supervision, training, and equitable treatment of all security Team Members

Responsible for ensuring accuracy, thoroughness, and completion of all investigations

Mentors and develops operational security staff

Qualifications

High School Diploma or equivalent

Minimum 21 years old

Clean background with no criminal convictions

Physical strength and fitness

Clean cut appearance and grooming standards required

Strict moral and ethical code of integrity and honesty

Minimum five-years prior experience as a Security Officer

Minimum one-year prior experience as an Operations Manager

Attention to detail

Ability to operate security systems and emergency equipment

Ability to safely operate company and emergency vehicles

Advanced verbal and written communication skills

Ability to work alone with limited supervisor as well as to be a team player

Ability to follow instructions from supervisors and to respect a Chain of Command

Ability to solve problems as they arise

Ability to react appropriately in stressful situations and to use De-escalation techniques

Good understanding of legal guidelines for area security and public safety

Ability to submit daily written reports

Outstanding surveillance and observation skills

Trained in First Aid/BLS and self-defense (training is also provided)

Trained in legal Use of Force (training is also provided)

Critical thinker and problem-solving skills

Good time-management skills

Great interpersonal and communication skills

Ability to operation Microsoft Office products

Proven experience as security manager or similar position

Experience using relevant technology and equipment (i.e. TracTic, Silvertrac, etc.)

Experience in reporting and emergency response planning

Excellent knowledge of security protocols and procedures

Solid understanding of statistical data analysis

Working knowledge of MS Office

Committed and reliable

High school diploma - Further education in security administration or similar field will be an asset

Experience in Business Administration

Knowledge of general security practices

Knowledge of State and Federal Laws for security field

Crisis management skills

Must have a clean driving record and valid US Drivers License

Strong leadership skills and proven success

Ability to support and motivate a 24/7/365 operation

Excellent communication and interpersonal skills, including the ability to represent to the highest level the organization to businesses and groups across/outside the

• organization

Ability to function under pressure and stressful emergency situations

Capability to maintain a high degree of proficiency when driving, utilizing security related skills and techniques

Experience protecting company classified and sensitive information with confidentiality

Demonstrate leadership behaviors, including outstanding interpersonal, teambuilding, and ability to deliver results

Must be a problem solver, able to balance competing priorities, and be able to manage through complexity and rapid change

Ability to plan, prioritize, and schedule resources both in office and remotely

Management and supervision of 25 or more personnel

The ability to learn and grow

Possesses a high sense of integrity

Proven ability working collaboratively to gain cooperation from the various parties involved in order to successfully pursue security objectives

Thorough knowledge and ability to use protective clothing or gear such as duty belts, defensive and offensive weapons systems, gloves, boots, masks, goggles, and

• other gear as necessary

Experience in one field of military/law enforcement/industrial security/investigation/ government relations is required

About 907 Tactical Training Solutions-Security Group LLC

907 Tactical Training Solutions - Security Group, LLC is an Alaska-based, locally-owned and operated Security Agency, licensed by the State of Alaska Department of Public Safety. We pride ourselves in meeting the needs of our clients with customized security solutions and hands-on, local customer service. We want to know each of our client’s needs and provide a comprehensive security plan in the most cost-effective and efficient manner, without compromising quality service. We are looking to hire Officers that want to provide quality service in line with our motto: Pride, Professionalism, and Integrity.