What are the responsibilities and job description for the Systems Engineering Manager position at 900 CMH Services Inc.?
Systems Engineering Manager Enterprise Technology Operations (ETO) Position Summary The Systems Engineering Manager leads a high-performing team responsible for core identity, access, messaging, and endpoint management technologies across the enterprise. This role ensures the stability, security, and scalability of systems that enable every Clayton team member to connect and work efficiently , whether on-premises, in the cloud, or on the go. The manager partners closely with Cloud Engineering, Security, Network and End User Support teams to deliver a seamless and secure hybrid environment. This includes oversight of Active Directory, Entra ID, Exchange (On-Prem and O365), device management via Intune and SCCM, and platforms such as Okta and Proofpoint. Responsibilities Leadership & Partnership Lead, mentor, and develop the Systems Engineering team Lead as well as Senior Systems Engineering Team members, fostering accountability, technical growth, and operational excellence. Collaborate across Technology (Cloud, Security, Network, Architecture, and Application teams) to ensure alignment and reliability of enterprise services. Execute the roadmap for identity modernization, device lifecycle automation, and enterprise collaboration systems. Represent Systems Engineering within leadership forums, providing technical insight and operational updates. Core Operations Oversee Active Directory and Entra ID (Azure AD) operations, including domain services, synchronization, and access control. Manage Exchange On-Prem and O365 Exchange Online, ensuring reliable messaging and secure mail flow. Co-manage Azure identity and infrastructure alongside the Cloud Engineering team, ensuring consistency across hybrid environments. Lead administration of Okta, MFA, and Passkey configurations, supporting secure authentication for users and applications. Manage Proofpoint, DMARC, and DKIM configurations to maintain secure and trusted email delivery. Oversee Windows patching via SCCM, Windows Autopatch, and Intune, ensuring timely compliance across servers and endpoints. Manage Autopilot and Intune Mobile Device Management (MDM) for provisioning, compliance, and lifecycle management. Direct the operating system packaging and deployment process for desktops and servers, maintaining standards and performance baselines. Oversee user and application access management across on-prem and SaaS environments, ensuring least-privilege and compliance. Governance & Process Ensure adherence to ITIL-aligned operational practices for change, incident, and problem management. Partner with Security and Compliance teams to maintain audit readiness and policy alignment. Develop, track, and report on operational KPIs, SLAs, and patching compliance. Maintain technical documentation, standard operating procedures, and runbooks for all supported systems. People & Culture Build a collaborative and inclusive team environment focused on service reliability, learning, and innovation. Support team career development through ongoing feedback, training, and certification opportunities. Encourage automation, simplification, and forward-thinking solutions that improve both user experience and operational efficiency. Qualifications Required Bachelor’s degree in Information Systems, Computer Science, or related field; or equivalent practical experience. 7 years of progressive experience in systems engineering or infrastructure roles, with 4 years of people leadership. Hands-on experience managing Active Directory, Entra ID, Exchange, Intune, and SCCM. Strong understanding of authentication and access control standards (SAML, OAuth, MFA, Passkeys, Conditional Access). Demonstrated success leading technical teams and managing enterprise-scale hybrid environments. Preferred Experience with Okta, Proofpoint, DMARC, DKIM, and Azure co-management. Strong Knowledge of PowerShell automation and infrastructure-as-code principles. Familiarity with ITIL practices and change governance. Microsoft certifications (ex: M365 Enterprise Administrator, Identity & Access Administrator, Azure Administrator). Competencies Strategic Mindset: Anticipates future needs and plans accordingly. Operational Excellence: Ensures systems are secure, reliable, and well-governed. Technical Depth: Demonstrates mastery across hybrid identity, endpoint, and messaging platforms. Leadership: Builds trust, develops talent, and promotes accountability. Collaboration: Partners effectively across teams to deliver enterprise outcomes. Adaptability: Navigates change and drives modernization in a dynamic environment. Why Clayton Homes: • One of America’s largest home builders and leader in housing • Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women • Quarterly profit share bonus program • Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00023 Technology Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it’s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family’s dream.