Events Coordinator

SUMMARY

At 814 Lanes and Games’ our Event Coordinator helps our Guest’s plan memorable birthday and event experiences, by creating a vision of FUN! As an Event Coordinator, you will partner with our Guests to create a tailored and memorable experience based on their needs. You’re also dedicated to delivering the highest standards in safety and sanitation.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Events

• Welcoming and engaging with all Guests, all while being an ambassador of FUN!
• Understanding all aspects of our event packages, and add-ons.
• Selling, scheduling and coordinating corporate, group, and birthday events (let the FUN begin!).
• Utilizing systems and programs to input sales revenue, guest information, and create follow up tasks related to the business.
• Partnering with the General Manager to exceed budgeted birthday, group and event sales targets, and achieve quarterly sales plans.
• Prospecting and cold calling to develop ongoing relationships for new and repeat business.
• Supporting local store marketing initiatives to drive walk-in and event sales.
• Attending and engaging in weekly sales meetings to share strategic ideas that support the business.
• Performing opening, mid-day or closing duties.

Administrative

• Completing event sheets for the party hosts.
• Communicating special needs, requests, or requirements for all events to different departments with-in the building (party hosts, attraction side, restaurant side, management/scheduling).
• Supplying the kitchen with needed food reports for upcoming events.
• Scheduling Appointments and maintaining calendars.
• Collate and distribute mail.
• Prepare communications, such as memos, emails, invoices, reports and other correspondence.
• Create and distribute reports as needed.
• Assist with the front desk as needed.
• Work between multiple software systems.

Knowledge, Skills, and Abilities:

• Guest focused mindset!
• Teamwork is a must (Teamwork makes the dream work!)
• Relationship building (very important!)
• Strong verbal, written, communication and presentation skills.
• General knowledge of Google Drive, Microsoft office and ability to learn new software programs.
• Exceptional phone skills.
• Exceptional organizational and time management skills
• Proficient typing skills.
• Ability to handle multiple projects simultaneously.
• Proven leadership experience preferred.
• Must have availability to work days, nights and/or weekends and holidays
• Experience in a high-volume environment
• Experience in Hospitality and/or Food & Beverage is a plus
• Prior food & beverage or retail experience; sales experience a plus

Education/Qualifications:

• High School Diploma or equivalent.
• Must be 18 years of age.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee must be able to handle high stress situations on a day to day basis.
• The employee must be able to make judgment decisions and communicate clearly.
• The employee is frequently required to walk and sit.
• The employee occasionally is required to stand and reach with hands and arms.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The noise level in the work environment is usually loud.