What are the responsibilities and job description for the IT Computer Support position at 804 Technology?
$30.00/hour1st Shift: 8am-5pmContract To Possible Permanent PlacementHigh Level:Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F)Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), basic network troubleshooting, and specific manufacturing facility IT device support such as servers, phones, printers, and handheld scanners, etc.Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting.Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.Specifics:Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun modelComplex IT problem solving and investigation of recurring IT issuesResolving on premise IT issues that may arise or be dispatched to your local locationStaying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user baseEscalating any unresolved issues and/or Major Incidents to the Site Management EUE teamYou have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business languageL1/L2 deep technical problem-solving capability in many facets of Information TechnologyMid-Level Experience with End User Computing, Datacenter Technologies, and NetworkingYou work effectively in global, multi-cultural teamsSolid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashionBachelor’s degree or equivalent experience requiredMinimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)TechnicalWin10 / Win11 Client expertise with Office 365 in an Enterprise environmentNetwork diagnostics and troubleshooting capability including VLAN knowledgeMobile Device troubleshooting and configuration (Android and IOS)Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)Intune/Azure AD experienceIdentity management including multifactor authentication setupPC migration, application installation, and data copyService NOW incident and request management
Salary : $30