What are the responsibilities and job description for the IT Field Support Analyst position at South Shore Health?
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
Facility:
LOC0007 - 65 Columbian Building65 Columbian Street Weymouth, MA 02190Department Name:
Status:
Budgeted Hours:
Shift:
Compensation Pay Range:
$27.78 - $37.38ESSENTIAL FUNCTIONS
- Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
- Determine and escalate the problems or issues when required in a timely manner.
- Monitor field service desktop support queue taking ownership of problems and work requests till closure.
- Keep current on industry support tools and standards that are in alignment with Desktop support functions.
- Communicate the need for ordering IT equipment and appropriate spares where applicable.
- Participate in, and support moves, adds and Changes as directed.
- Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.
- Respond to inquiries from colleagues, and IS Leadership in a timely manner.
- Drive down open ticket volumes.
- Complete assigned tasks in a timely manner.
JOB REQUIREMENTS
Minimum Education - Preferred
Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.
Microsoft certification or experience preferred.
Minimum Work Experience
1-3 years of Desktop support experience.
Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
Required additional Knowledge and Abilities
Proven skills in the support of various desktop and mobile device platforms.
Experience with support and maintenance of Windows-based desktop operating systems (Windows 11)
Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)
Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
Flexible team player with ability to complete tasks as assigned.
Willingness to continue technical and professional development in line with Desktop Support functions
Personal transportation for local travel between SSHS sites.
Participate in on-call coverage as assigned.
Ability to modify work schedule as business requirements change.
M-F 7:30am - 4pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Salary : $28 - $37