What are the responsibilities and job description for the Product Manager - $241,000/year position at 7Seventy Recruiting?
Overview
Join Etsy — the global marketplace for unique and creative goods. As a Staff Product Manager for Customer Support, you will lead impactful product initiatives that enhance the support experience for millions of buyers and sellers worldwide. Your focus will be improving self-service tools, increasing reliability, and building confidence that Etsy stands behind its users when something goes wrong.
What you will do
- Lead product vision, roadmap, execution, and delivery for Customer Support tools
- Work with engineering, design, research, analytics, and product marketing teams
- Improve the quality and accessibility of self-service support at scale
- Use user feedback, research, and data to define product requirements
- Ensure solutions are intuitive, scalable, and effective for buyers and sellers
- Continuously iterate on the product roadmap through experimentation
- Collaborate closely with Customer Operations to enhance customer satisfaction
- Communicate timelines, trade-offs, and risks to senior leadership
What you bring
- Experience leading complex customer-facing product initiatives
- Ability to balance speed with strategic decision-making
- Strong communication and stakeholder management skills
- Skilled in using quantitative & qualitative data for product decisions
- Passion for solving ambiguous customer problems
- Experience with customer support or chatbot solutions is a strong plus
Why this role
- High-impact position improving support for a global marketplace
- Cross-functional collaboration with engineering, design, and research
- Competitive salary performance bonus equity package
- Part of a company that values individuality and creativity
- Diverse and inclusive environment with equal opportunity hiring
Salary : $185,000 - $241,000