What are the responsibilities and job description for the Seasonal Customer Service Representative position at 71 Irving Oil Terminals, Inc.?
As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service. What We Offer: Competitive Compensation – Including a company matched 401k and a Sign-On Bonus Flexible Benefits Plan – Including medical and dental benefits Your Responsibilities: Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns Providing accurate information on products and services as well as educating customers on our products and services Perform account maintenance by ensuring customer records are up to date and accurate information is recorded Partner with other departments to follow-up with all customer inquiries Contribute to a team environment by performing other duties as required Your Skills: Customer service experience and knowledge of business procedures Ability to work well within a team environment Must be able to work weekends Ability to multi-task and manage time effectively Ability to work in a fast-paced environment Your Experience: High School Diploma or equivalent ADDS software experience a plus 2 years of experience working in customer service setting Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.
