What are the responsibilities and job description for the Retail Associate position at 71 Irving Oil Terminals, Inc.?
As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction. What We Offer: Competitive Compensation – Including a company matched 401k and a Sign-on Bonus Paid Vacation Wellness Support – With 24/7 access to our Employee & Family Assistance Program Your Responsibilities: Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment Handle customer inquiries or complaints in line with policies and procedures Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts Assist in the maintenance of the store and stocking shelves as needed Your Skills: Basic math skills Attention to detail Good customer service skills Good communication skills Your Experience: 2 years in a customer service role G.E.D or equivalent Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.
