What are the responsibilities and job description for the Virtual Medical Assistant - Customer Navigation position at 70 HonorHealth Support Services?
Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Healthcare Support Shift: Day Department: Customer Navigation Center-Clinical Resource Team Must Reside in AZ Variable hours must be available to work between 8am-5:30pm M-F Shift assigned on business need. MA certified. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: Job Summary Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others. Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Also assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices. Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy. Essential Functions Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care. Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Performs other duties as assigned. Education Medical Assisting Diploma/Certificate - Graduation certificate from an accredited Medical Assistant training program. - Required High School Diploma or GED - Required Experience 1 year experience in a medical office setting. - Required 3 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education. - Preferred Licenses and Certifications Basic Life Support (BLS) - Required Certified Or Registered Medical Assistant (CMA) Medical Assistant Certification (e.g., CMA, CCMA, RMA) **HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated. - Preferred Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed exam Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) - Required We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e hr@honorhealth.com) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us EmploymentOffice.HR@HonorHealth.com. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.