Towing Dispatcher

Overview

Join our dynamic transportation team as a Towing Dispatcher, where you'll be the vital link ensuring swift, efficient, and professional vehicle recovery and roadside assistance services. In this energetic role, you'll coordinate towing operations, manage dispatching tasks, and communicate seamlessly with drivers, customers, and internal teams. Your organizational skills and attention to detail will drive smooth road transportation operations, supporting our commitment to exceptional customer service and safety compliance. This position offers an exciting opportunity to be at the heart of fleet management and logistics coordination in a fast-paced environment.

Responsibilities

• Coordinate and dispatch towing services promptly using vehicle dispatch software
• Communicate clearly with drivers via multi-line phone systems, ensuring accurate directions, updates, and support during roadside assistance or vehicle recovery.
• Manage incoming calls efficiently, providing excellent phone etiquette while gathering essential information for service requests.
• Track and update real-time GPS data to monitor fleet movements, optimize routes, and ensure timely responses aligned with DOT regulations.
• Maintain detailed records of all dispatch activities, including data entry into logistics platforms and internal communication logs.
• Collaborate with customer service teams to address client inquiries professionally while providing status updates on towing or freight services.
• Support shipping & receiving processes by coordinating freight movement, ensuring compliance with road transportation operations standards, and managing vehicle schedules.

Experience

• Proven experience in dispatching within road transportation operations or logistics environments.
• Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms like Vehicle Dispatch Software.
• Strong organizational skills with the ability to handle multiple priorities efficiently in a fast-paced setting.
• Excellent communication skills—both verbal and written—and phone call management expertise.
• Knowledge of GIS (Geographic Information Systems), GPS technology, and supply chain principles related to freight movement and fleet management.
• Understanding of DOT regulations governing vehicle operations and safety standards.
• Proficiency in Microsoft Office applications for data entry, reporting, and internal communication purposes.

Join us as a Towing Dispatcher where your proactive approach will keep our fleet moving smoothly! We value energetic professionals who thrive on coordination, communication, and delivering top-tier service in a vibrant environment dedicated to safety and efficiency.

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $16 - $19