Bilingual Patient Representative – Join Kansas City’s Premier Locally Owned Imaging Team

Position Title: Bilingual Patient Representative
Primary Location: Overland Park
Employment Type:PRN (As Needed)
Schedule: Variable Mon-Fri 8a-5PM
Saturday Rotation (if applicable): Opportunities for aditional hours Saturdays 730a-12p/ 7a-4pm

Why Choose Diagnostic Imaging Centers?

At Diagnostic Imaging Centers, P.A. (DIC), we don’t just offer a job — we offer stability, teamwork, and a culture built on respect and accountability.

We are locally owned and radiologist-led, meaning decisions are made by the physicians who work alongside our teams every day. That means less corporate red tape, open communication, and leadership that listens.

As a Bilingual Patient Representative, you are the first impression of our organization and a vital communication bridge within the clinic. Every Bilingual Patient Representative plays an essential role in ensuring patients feel understood, supported, and confident throughout their visit.

Work/Life B401(k) with profit sharing

• Paid lunch breaks

• Predictable weekday schedule with limited Saturday rotation

Position Summary

The Bilingual Patient Representative is responsible for providing exceptional front desk customer service while ensuring accurate registration, scheduling, and financial processes. This Bilingual Patient Representative role is ideal for someone who is professional, organized, and confident communicating in both English and Spanish.

As a Bilingual Patient Representative, you will also assist with translating and facilitating communication between patients, technologists, radiologists, and clinic staff to ensure clarity and comfort throughout the imaging process.

About the Role

We are seeking a friendly and dependable Bilingual Patient Representative to join our team at Overland Park. The Bilingual Patient Representative will greet patients, manage scheduling, verify insurance, collect payments, and assist with language interpretation as needed within the clinic.

Position Responsibilities

• Greet patients warmly and professionally upon arrival

• Register patients accurately in the electronic system

• Verify insurance eligibility and collect applicable copays or balances

• Schedule appointments and answer incoming calls

• Assist with translating conversations between patients and technologists

• Support communication between radiologists, technologists, and patients when language assistance is needed

• Maintain confidentiality and HIPAA compliance

• Communicate effectively with clinic staff to ensure smooth workflow

• Support overall front office operations and patient experience

Professional Environment

Diagnostic Imaging Centers fosters a culture built on teamwork, accountability, and respect. Many of our employees have long tenures because of our stable leadership and locally owned structure.

As a Bilingual Patient Representative, your ability to bridge communication gaps directly enhances patient comfort and satisfaction. Our radiologist-owned model ensures leadership is accessible and focused on delivering high-quality, patient-centered care.

Join Our Team

If you are a motivated Bilingual Patient Representative seeking a supportive, locally owned healthcare organization where your language skills truly make a difference, we encourage you to apply today.

At Diagnostic Imaging Centers, a Bilingual Patient Representative is more than a front desk team member — you are a trusted advocate for clear communication and exceptional patient care.