What are the responsibilities and job description for the Technical Support position at 5TH HQ LLC?
Summary/Overview:
We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems. The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service.
Responsibilities:
- Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels.
- Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines.
- Diagnose and repair issues related to the mechanical and electrical components of juicer machines.
- Provide technical support and promptly resolve customer issues in a professional manner.
- Maintain accurate records of service activities, parts used, and equipment status.
- Ensure compliance with safety regulations and company policies during all service activities.
Required Skills:
- High school diploma or equivalent; technical certification or training in industrial equipment is preferred.
- Proven experience with industrial juicer machines or similar industrial/mechanical equipment.
- Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery.
- Excellent problem-solving abilities and attention to detail.
- Effective communication skills and a strong customer service orientation.
- Ability to work independently and manage time efficiently.
Physical Requirements:
- Ability to lift and move heavy equipment (up to 75 lbs).
- Capability to stand, bend, and stretch for extended periods during service activities.
Salary : $38,000 - $40,000