What are the responsibilities and job description for the Customer Service Associate - VR arcade position at 5th Dimension VR?
About us
5th Dimension VR, located in White Plains, NY 10601, is a top-rated virtual reality arcade known for delivering exciting, immersive experiences for guests of all ages.
We’re looking for outgoing, detail-oriented, and dependable team members who enjoy interacting with people—especially kids—and helping create memorable experiences.
No VR background needed — we provide paid training. Comfort with computers and basic troubleshooting is a plus.
Position: Part-Time VR Arcade Associate (Weekend Availability Required)Schedule
This is primarily a weekend role: Saturday & Sunday, averaging 8–10 hours per week.
Occasional weekday hours may be available based on bookings but are not guaranteed.
Primary Duties & Responsibilities:
Guest Experience
- Greet guests warmly and provide friendly, patient assistance throughout their visit
- Guide players through headset setup, game selection, and in-game support
- Maintain a positive, upbeat attitude and provide attentive customer service for both kids and adults
- Anticipate guest needs to ensure a smooth and enjoyable experience
Operations & Bookings
- Handle check-ins, create booking, assist with waivers, and process payments
- Answer questions about packages, policies, and how everything works
Events & Tournaments
- Serve as tournament master during special events, helping organize groups, lead gameplay, track scores, and maintain structure
Technical Support
- Perform basic troubleshooting for VR headsets and equipment (training provided)
Facility Care
- Maintain a clean, safe, and organized environment
- Includes sanitizing equipment, vacuuming, mopping, trash removal, bathroom upkeep, and preparing party rooms
Additional Contributions
- Support social media content creation as needed
- Other duties may be assigned
Job Type: Part-time
This is primarily a weekend role: Saturday & Sunday, averaging 8–10 hours per week.
Occasional weekday hours may be available based on bookings but are not guaranteed.
Pay: $17.00/hr plus tips. On typical 5-hour weekend shifts, associates usually earn about $40–$80 in tips from 2 tipping birthday parties, depending on the day.
Benefits:
- Employee discount
- Paid training
Education:
- High school or equivalent (Required) or above
Ability to Commute:
- White Plains, NY 10601 (Required)
Work Location: In person
Job Type: Part-time
Pay: $17.00 - $25.00 per hour
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- White Plains, NY 10601 (Required)
Work Location: In person
Salary : $17 - $25