Office Assistant - Collision Repair Center

5 Star Collision Center – Tucson, AZ
Full-Time | $18–$21 per hour (based on experience)
Schedule: Monday–Friday | No Weekends

We’re looking for a high-energy, service-oriented Office Assistant to support the front office of our busy collision center.

This role requires multitasking, staying organized, and communicating clearly while keeping your composure when things get busy.

Key Responsibilities

• Greet walk-in customers and answer incoming calls
• Schedule appointments, estimates, rental car pick-ups, and repair drop-offs
• Provide regular updates to customers on vehicle repair status
• Create and maintain repair orders and estimate documentation
• Prepare paperwork packets and ensure all documentation is accurate
• Process payments, insurance checks, and handle credit card transactions
• Send, receive, and manage faxes, emails, and repair documentation
• Organize and reconcile invoices and statements in our system
• Maintain accurate customer records and ensure data security
• Keep front desk, bathrooms, kitchenette, and reception area clean and stocked
• Order and track office supplies and glass-related services
• Send thank-you cards and maintain a positive customer experience
• Water office plants and occasionally assist with light errands

Preferred Qualifications

• High school diploma or GED
• 1–2 years of office, administrative, or customer-facing experience
• Basic knowledge of Word, Excel, and computer systems
• Typing speed of at least 40 WPM
• Excellent communication and problem-solving skills
• Positive attitude, strong organizational skills, and the ability to stay composed under pressure
• Experience with CCC One or collision center systems is a plus
• Spanish-speaking is a bonus

Physical Requirements

• Must be able to sit, stand, walk, type, and answer phones throughout an 8-hour shift
• Occasional lifting of up to 40 lbs. and pushing/pulling up to 50 lbs.
• Ability to hear and observe safety cues in a repair facility environment

What We Offer

• Long-term, stable role with room for growth
• Supportive team and family-style work environment
• Training provided and opportunities for professional development

If you're dependable, upbeat, and ready to help keep things running smoothly in a fast-paced automotive environment, we’d love to hear from you.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• customer service: 3 years (Required)

Work Location: In person

Salary : $18 - $21