What are the responsibilities and job description for the Customer Experience Coordinator position at 5 Star Charleston Heating & Cooling?
Customer Experience Coordinator
5 Star HVAC Charleston, SC
$17.25 - $25.00 per hour
Are you a positive, highly organized professional who excels at supporting customers and keeping a busy service team on track?
5 Star HVAC, a locally owned heating and cooling company serving the Charleston area, is looking for a dedicated Customer Experience Coordinator to act as the main point of contact for our clients and a vital support resource for our technicians.
This role is perfect for someone who enjoys a fast-paced office environment, solving problems quickly, and ensuring smooth operations every day.
What You'll Earn
- Hourly rate of $17.25 - $25.00 per hour, based on experience
- Monday - Friday schedule, 8:00 AM - 5:00 PM (with occasional overtime during busy seasons)
What You'll Do
- Handle incoming calls and provide friendly, professional customer support
- Schedule service appointments and coordinate technician routes
- Make sure technicians have the correct parts, equipment, and information needed for each job
- Keep customers updated on their service status and timelines
- Maintain accurate records and service documentation
- Collaborate with technicians, dispatch, and management to resolve issues efficiently
What We're Looking For
- Outstanding communication skills, both verbal and written
- Strong organizational and multitasking abilities
- A positive, solution-focused mindset
- Previous experience in customer service, dispatching, or scheduling (preferred)
- Proficiency with Microsoft Word, Excel, and Outlook
- Comfortable operating multi-line phone systems
- HVAC knowledge or Service Titan experience is a significant advantage
This is a key role where you'll directly impact customer satisfaction and help keep our service operations running at a high level.
If you're a reliable, detail-oriented team player who wants to build a stable career with a respected local HVAC company, we encourage you to apply.
Apply today!
No phone calls or office visits please. All candidates must apply online.
Salary : $17 - $25