What are the responsibilities and job description for the Scheduling Associate - Digital position at 4imprint, Inc.?
Hours: Monday – Friday, 7:00am-3:00pm
Reports to: Production Order Operations Manager
FLSA Status: Non-Exempt
Pre-employment Screening: Background Check, Education Verification, References, Drug Test
We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.
As a scheduling associate – digital, you help make the 4imprint brand come alive by assisting in day–to-day production needs in order to meet or exceed our customers’ expectations.
Here’s what a typical day might look like. (These are the essential functions of the job.)
Other duties may be assigned.
- Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
- Process work orders and proof for errors.
- Assist in the management of problematic orders and related communication to other departments.
- Enter and maintain data in various spreadsheets.
- Follow up on problematic orders daily.
- Create packets of work orders for production.
- Coordinate the process for pre-production proofs.
- Work with Supplier Operations to track missing product.
- Coordinate the backorder and replacement process.
- Process and maintain daily reports.
- Coordinate with other departments on problematic orders staged on production floor.
- Work with claims on rush orders and discrepancies.
- Communicate effectively with sales and claims to answer production questions and give feedback on order status and ship dates.
- Collaborate with other departments on expedited ship dates.
- Participate in training classes and actively seek professional development.
- Perform other duties as assigned.
You might be a fit for this position if you are:
- A self-starter who takes initiative, delivers remarkable customer service, and solves problems with both internal and external individuals.
- Friendly, tactful, and professional in your communications on the phone, in person and in e-mail.
- A multi-tasker who is ready to act in any situation.
- Organized and focused on the details that matter.
- Someone who enjoys change and trying new things.
- Ability to process alphanumeric data quickly and accurately.
- Someone who thrives in a volume-oriented, repetitive environment.
Required education/skills/experience:
- Highschool diploma or equivalent.
- 0-1 years of experience in a similar field.
- Previous experience in an production office environment.
- Proficiency in data entry and Microsoft Office Suite.
- Please refer to the physical requirements form for details on the physical requirements of this role.
Work Environment:
An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals with disabilities to enable them to perform the essential functions.
- Regular and predictable attendance.
- Ability to effectively communicate with others (verbally and in writing).
- Ability to enter data.
- Work will be performed at 4imprint, Oshkosh.
H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.
4imprint has a drug-free workplace policy.
Equal opportunity employer, including veterans and individuals with disabilities.
Salary : $21