Senior ServiceNow Developer

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

We are seeking an experienced Senior ServiceNow Developer to serve as a technical lead for enterprise ServiceNow development initiatives. This role will provide technical leadership, architecture guidance, and hands-on development across multiple ServiceNow modules and enterprise integrations.

The ideal candidate will have deep ServiceNow expertise, architecture experience, and strong leadership capabilities.

Key Responsibilities

• Act as the Team Lead and Senior ServiceNow Developer.
• Analyze the customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal.
• Lead the development of solution artifacts, including road maps, optimization of operations, architecture and/or block diagrams with a view outside of User Story requirements.
• Build prototypes and lead technical reviews and discussions based on defined requirements.
• Provide guidance and technical mentorship to junior and mid-level ServiceNow Developers.

Required Qualifications

• Bachelor’s with 7 years, Master’s with 5 years, or 11 years without degree
• 8 years of ServiceNow development experience
• Experience across ITSM, ITOM, HAM, SAM, ITBM, CSM, SecOps, GRC, and HR
• 5 years leading technical discussions and architecture reviews
• 5 years in system architecture and design
• 5 years supporting CMDB, HAM, and SAM data integrity
• 5 years of technical leadership experience
• Experience with AWS Cloud Management Platform
• Strong communication and leadership skills
• Ability to obtain and maintain SSA Public Trust clearance

Preferred Qualifications

• Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow.
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
• An ITILv4 Foundations certification and a Project Management or Agile certification.
• Additional ServiceNow CIS certification with preference for the following:
• Certified System Administrator (baseline)
• Certified Application Developer (baseline)
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Strategic Portfolio Management
• CIS – Application Portfolio Management
• CIS – Software Asset Management
• CIS – Hardware Asset Management

Applicants must be legally authorized to work in the United States. Employer sponsorship is not available for this position.

Why Join 4A

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer committed to an inclusive hiring process. Applicants requiring a reasonable accommodation due to a disability may contact accommodations@4a-consulting.com. This email is intended solely for accommodation requests.

Please note that 4A Consulting participates in the federal E-Verify program. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 4A Consulting will only use E-Verify once you have accepted a job offer and completed the Form I-9.