Project Manager

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

The Project Manager / On-Site Supervisor manages daily contract operations for Medical Support Assistant staffing in a clinical healthcare environment. This position oversees staffing coverage, recruitment coordination, onboarding, training compliance, performance management, timekeeping review, customer service standards, and communication with government supervisors and contractor leadership.

The Project Manager ensures all assigned positions are filled by trained personnel, maintains coverage for planned and unplanned absences, supports continuity of patient services, and provides direct oversight to ensure staff meet attendance, conduct, confidentiality, and performance expectations.

Key Responsibilities

• Manage daily staffing coverage for Medical Support Assistants across assigned clinical areas.
• Ensure all positions are covered by trained personnel at the required times.
• Coordinate coverage for planned leave, unplanned absences, tardiness, weekends, holidays, evenings, and emergency needs.
• Maintain a central sign-in log or electronic attendance system to confirm staff are present and ready to work at the start of each shift.
• Coordinate with government supervisors before approving leave or changing staffing coverage.
• Notify appropriate points of contact of absences, late arrivals, early departures, or staffing issues.
• Recruit, screen, and submit qualified candidate profiles/resumes within required timelines.
• Participate in candidate screening calls or interviews with government supervisors.
• Ensure new hires complete required onboarding documents, medical clearance, background/security requirements, drug testing, non-disclosure forms, and IT security training.
• Meet with new employees on their first day to review timekeeping, attendance, emergency personnel designation, and workplace expectations.
• Coordinate new employee orientation and monitor role-based training progress.
• Track completion of mandatory training and submit required documentation by established deadlines.
• Provide refresher training or coordinate additional training when performance gaps are identified.
• Attend regular meetings with government supervisors and stakeholders to discuss recruitment, staffing, process changes, and performance issues.
• Review and approve employee timecards.
• Verify differential-eligible hours and ensure weekly differential summaries are reviewed and signed before payroll submission.
• Monitor employee performance and ensure duties are completed accurately, timely, and professionally.
• Obtain feedback from government supervisors for employee evaluations.
• Complete mid-year and annual employee evaluations.
• Counsel employees regarding attendance, performance, conduct, or customer service concerns.
• Support corrective action, replacement, or termination processes when necessary.
• Ensure all staff comply with appearance, conduct, patient confidentiality, privacy, customer service, and vaccination requirements.
• Serve as trained backup support and be capable of functioning in the MSA role when needed.

Required Qualifications

• Experience managing administrative, healthcare support, staffing, or patient-facing service personnel.
• Experience supervising staff in a healthcare, hospital, clinical, research, or federal environment preferred.
• Strong staffing coordination, scheduling, attendance management, and employee relations experience.
• Ability to manage coverage in a 24/7/365 healthcare environment.
• Experience with recruitment, onboarding, training tracking, timekeeping, and performance management.
• Strong written and verbal communication skills.
• Ability to communicate effectively with government supervisors, contractor staff, and company leadership.
• Knowledge of patient confidentiality, privacy, professional conduct, and customer service standards in a healthcare environment.
• Ability to work onsite full-time and adjust schedule as needed to support off-shift oversight.

Why Join 4A

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer committed to an inclusive hiring process. Applicants requiring a reasonable accommodation due to a disability may contact accommodations@4a-consulting.com. This email is intended solely for accommodation requests.

Please note that 4A Consulting participates in the federal E-Verify program. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 4A Consulting will only use E-Verify once you have accepted a job offer and completed the Form I-9.