What are the responsibilities and job description for the Desktop Support Technician position at 4A Consulting, LLC?
Company Overview
At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don't just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.
Role;
Mobile Device Management (MDM) Systems Administrator
Location:
Crownsville, MD (On-site with limited telework flexibility)
Position Overview
4A Consulting is seeking an experienced
Mobile Device Management (MDM) Systems Administrator
to support the Maryland Department of Information Technology (DoIT). This role focuses on the administration, maintenance, and expansion of the State's enterprise Mobile Device Management platform, with a primary emphasis on
Microsoft Intune
.
The ideal candidate has deep hands-on experience managing iOS, Android, Windows, and macOS devices in a large enterprise environment and is comfortable working in a collaborative, service-oriented government setting.
Key Responsibilities
Mobile Device Management & Endpoint Administration
- Administer and support the State's enterprise MDM platform, primarily Microsoft Intune
- Configure, deploy, and manage mobile devices and applications across iOS, Android, Windows, and macOS
- Develop and maintain Intune policies for security, compliance, and application management
- Monitor platform health, performance, and compliance metrics
- Support integration with Azure AD, Active Directory, Office 365, VPN, certificates, and enterprise security tools
Security & Compliance
- Implement and enforce mobile security controls including encryption, MFA, DLP, and device hardening
- Support audits and compliance efforts in coordination with cybersecurity teams
- Respond to mobile device security incidents and implement corrective actions
- Ensure devices comply with State IT security policies and standards
Customer Support & Service Delivery
- Provide Tier 2/3 technical support for MDM-related issues
- Resolve assigned ServiceNow tickets in accordance with established SLAs/SLOs
- Document configurations, procedures, and support actions
- Deliver training and guidance to IT staff and end users
Collaboration & Continuous Improvement
- Collaborate with identity management, cybersecurity, asset management, and end-user services teams
- Support MDM projects including new deployments, expansions, migrations, and upgrades
- Research emerging MDM and endpoint technologies and recommend improvements
- Create and maintain SOPs, technical documentation, and instructional materials
Required Qualifications
Experience
- 5 years of hands-on experience with enterprise MDM platforms such as Microsoft Intune, VMware Workspace ONE, MobileIron, Google MDM, or Citrix Endpoint Management
- 3 years of experience supporting large-scale enterprise mobile environments
- Experience integrating MDM platforms with Active Directory, Azure AD, Office 365, and third-party security tools
- Experience supporting iOS, Android, Windows, and macOS devices
Technical Skills
- Microsoft Intune administration
- Azure AD and Active Directory integration
- Endpoint security and compliance management
- Scripting and automation (PowerShell preferred; Bash or Python acceptable)
- Networking fundamentals (DNS, TCP/IP, VPN, Wi-Fi, certificates)
Education
- Associate's degree in Computer Science, Information Systems, or a related field
- Bachelor's degree may substitute for required experience
- Additional relevant experience may substitute for education
Preferred Qualifications
- Microsoft Certified: Endpoint Administrator Associate (Intune)
- Microsoft Azure Administrator or Security Engineer certification
- Experience integrating OneDrive with Intune
- Prior experience supporting government or public-sector clients
Work Environment
- On-site work in Crownsville, MD
- Limited telework may be permitted
- Occasional after-hours or on-call support may be required
Why Join 4A
- Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
- Work on high-impact projects across federal and commercial clients.
- Collaborate in an inclusive, growth-oriented culture where innovation is valued.
- Access career development programs, mentorship, and learning opportunities.
- Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.
Equal Opportunity Statement
4A Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.