What are the responsibilities and job description for the Information Technology Specialist position at '47?
Required in office Monday-Thursday
IT Specialist
To help maintain the ’47 Brand infrastructure and related systems on a daily basis. Must provide timely feedback to all time sensitive issues in a professional structured manner. Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. The scope of responsibilities includes all locations of ’47 Brand including remote users and international locations. Reports into the Manager of Information Technology.
Software
- Assist in supporting all corporate applications
- Conduct monthly updates on all software; remote software as required
- Assist in maintaining an inventory of all software
Infrastructure
- Assist in maintaining corporate infrastructure, including network connectivity, internet access, e-mail, telephone, mobile devices, printers, faxes etc.
- Assist in installing and improving computer software and network equipment
- Assist in maintaining an inventory of all hardware and other IT components
- Assist in maintaining corporate network diagrams of all locations
- Perform new PC/Mac replacements in accordance with company standards
New Hire Procedure
- Conduct new hire set-up in all facets; computer, telephone, software, desk connections etc.
Help Desk
- Assist end users in resolving hardware and software issues in timely fashion
- Provides highest level of service to all employees
- Accurately log all requests in helpdesk system
- Provide weekly feedback to manager on project status and equipment needs
*Other duties and responsibilities as assigned
Qualifications
- 1-3 years’ experience in a similar IT role supporting at least 50 employees
- Excellent organizational skills
- Ability to work in a fast-paced environment and multi-task assignments
- Capable of working independently with little direction as well as part of a team
- Ability to work in and document trouble tickets with help desk system
- Proficient with MS Office, general networking, Active Directory/Exchange/O365, MACOSx, Windows 7 OS, Windows 10 OS
- Preferred knowledge with VLANs, IPSec, VPN, VMWare ESXi
- Demonstrated critical thinking and problem-solving skills
- Strong attention to detail
Salary : $60,000 - $80,000