Dispute Resolution Specialist

Join Triumph! At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Position Summary The Dispute Resolution Specialist is responsible for effectively reviewing and resolving all purchased invoices that fall into a dispute category to ensure prompt payment of invoices in a timely manor. Essential Duties & Responsibilities Following up with clients and their customers on purchased invoices that have discrepancies and may result in delay of payment. Processing and updating all documents and invoices to resolve disputed invoices. Coordinate with clients, debtors, vendors, and internal teams to resolve all issues and provide appropriate timely responses to all inquiries. Conduct independent research to assist the business to resolve all issues efficiently. Escalate all unresolved issues to management when necessary. Researches and analyzes client and dispute information prior to initiating client contact including evaluating past resolution efforts. Communicate and follow up effectively with Dispute Resolution Manager. Other duties and projects, as assigned. Experience & Education High School diploma or equivalent. Experience in a business operations role in a fast-paced organization recommended. Previous customer service or resolution experience a plus. Knowledge of the transportation industry is preferred but not required. Work Environment The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required. #LI-MN1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS Triumph Financial is a financial and technology company focused on payments, factoring and banking. Through our brands —TriumphPay and Triumph – we use technology and innovation to reduce friction in cash flow management and increase the speed of payments for the trucking industry. Our TBK Bank brand provides consumer, business and commercial banking solutions, including a full range of lending products. We create value by driving businesses and communities of all sizes toward the future. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. OUR PURPOSE We focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. Our team members go to work every day for a purpose greater than themselves. We have a clear path forward, and by working together as one team, we create a world-class experience for our clients and team members. While we go to market with three distinct brands, we share one common purpose: Helping People Triumph. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: Transparency Respect Invest for the future Unique is good Mission is more than money People make the difference Humility FOCUS ON SERVING OTHERS At Triumph Financial, we strive to do the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is centers on four areas: advocating for safety and justice providing access to basic needs supporting families transforming communities.