Director of Shared Living

Nature of Work: The Director of Shared Living Services supports the operational oversight and development of 3Rivers Shared Living contracted homes across Maine. This position works closely with the Senior Director of Shared Living Services to ensure effective service delivery, regulatory compliance, and staff supervision. The Director plays a key leadership role in coordinating with internal teams and external partners, providing supervision, guidance, and operational support to ensure the highest quality of care for individuals served in the Shared Living model.

This role ensures high-quality, person-centered services that promote independence, integration, and dignity for individuals with intellectual and developmental disabilities (IDD).

The Director works collaboratively across departments to ensure compliance with all regulatory requirements, foster innovation, promote workforce excellence, and support sustainable growth.

Essential Functions:

• Lead the coordinators providing direction, coaching, and accountability.
• Oversee compliance ensuring program meets regulation, policy, procedure, and licensing requirements.
• Develop and monitor annual program goals, KPIs, and quality benchmarks.
• Foster a culture of accountability, person-centered thinking, and continuous improvement.

• Ensure quality of services to make sure individuals receive safe, person-centered, high-quality support.
• Oversee program design and implementation to support individual goals and maximize independence.
• Set expectations, track metrics, and address performance issues.
• Monitor budgets & utilization.
• Manage caseload oversight (through coordinators).
• Assist on complex cases, crises, or provider/guardian concerns.

• Directly supervise program managers and coordinators within assigned areas.
• Support hiring, training, coaching, and evaluation of staff to ensure high performance.
• Promote staff development in all areas of service delivery.

• Maintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness.
• Collaborate with internal departments including HR, Finance, Quality Assurance, and IT.
• Represent the organization in community and stakeholder meetings related to Shared Living and HCBS services.

• Ensure documentation, data entry, and billing practices meet all requirements.
• Analyze service data and produce regular reports for senior leadership.
• Lead internal audits and support external audits related to services under their purview.
• Identify trends and recommend improvements to support quality and efficiency.

• Ability to work flexible hours, including occasional evenings or weekends, based on agency needs.
• Travel between agency locations as necessary.
• Commitment to confidentiality, ethical standards, and equity in leadership.

Physical Requirements/Work Environment:

• This position operates in both a professional office environment and program site settings.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to community meetings or events.
• May require occasional evening or weekend hours depending on agency needs.
• Must be able to remain flexible and responsive to unplanned situations.

Qualifications:

• Bachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.
• Minimum of 3 years of progressive leadership experience in IDD or mental health services.
• Strong knowledge of HCBS waiver programs and Medicaid billing.
• Excellent leadership, organizational, and communication skills.
• Proficient in data analysis, program evaluation, and outcome reporting.
• Ability to lead change and foster innovation.
• Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.

This position can be based out of our Westbrook or Gardiner office, with regular travel across Maine to support programs and teams.

Physical Requirements/Work Environment:

• This position operates in both a professional office environment and program site settings.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to community meetings or events.
• May require occasional evening or weekend hours depending on agency needs.
• Must be able to remain flexible and responsive to unplanned situations.

Qualifications:

• Bachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.
• Minimum of 3 years of progressive leadership experience in IDD or mental health services.
• Strong knowledge of HCBS waiver programs and Medicaid billing.
• Excellent leadership, organizational, and communication skills.
• Proficient in data analysis, program evaluation, and outcome reporting.
• Ability to lead change and foster innovation.
• Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.

Join 3Rivers as a Director of Shared Living and lead a dynamic program supporting individuals with intellectual and developmental disabilities across Maine. This role combines leadership, strategy, and hands-on problem solving to ensure high-quality, person-centered services that promote independence and dignity. You’ll guide a dedicated team, collaborate across the agency, and help shape the future of Shared Living services.

This position can be based out of our Westbrook or Gardiner office, with regular travel across Maine to support programs and teams.