Director of Community Life

Nature of Work: The Director of Community Life is responsible for leadership, strategic oversight, and operational effectiveness of services delivered in 15-minute billing increments, including in-home support and day programs, as well as employment services and enabling technology programs. This role ensures high-quality, person-centered services that promote independence, integration, and dignity for individuals with intellectual and developmental disabilities (IDD).

The Director works collaboratively across departments to ensure compliance with all regulatory requirements, foster innovation, promote workforce excellence, and support sustainable growth.

Essential Functions:

• Provide strategic direction and daily operational oversight for:
  • Quarter-hour billed services (in-home support, day programs)
  • Employment services (job development, job coaching, supported employment)
  • Enabling technology initiatives (remote supports, assistive technologies)
• Lead cross-functional planning to integrate technology and best practices into service delivery.
• Develop and monitor annual program goals, KPIs, and quality benchmarks.
• Foster a culture of accountability, person-centered thinking, and continuous improvement.

• Ensure all services are compliant with applicable state and federal regulations (e.g., Medicaid, HCBS, Vocational Rehabilitation).
• Oversee program design and implementation to support individual goals and maximize independence.
• Monitor utilization, staffing levels, and billing practices for quarter-hour services to ensure accuracy and efficiency.
• Expand and maintain partnerships with local businesses, vocational services, and assistive technology providers.

• Directly supervise program managers and coordinators within assigned areas.
• Support hiring, training, coaching, and evaluation of staff to ensure high performance.
• Promote staff development in areas of employment-first practices, assistive technology, and person-centered supports.

• Maintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness.
• Collaborate with internal departments including HR, Finance, Quality Assurance, and IT.
• Represent the organization in community and stakeholder meetings related to employment and technology services.

• Ensure documentation, data entry, and billing practices meet all requirements.
• Analyze service data and produce regular reports for senior leadership.
• Lead internal audits and support external audits related to services under their purview.
• Identify trends and recommend improvements to support quality and efficiency.

• Ability to work flexible hours, including occasional evenings or weekends, based on agency needs.
• Travel between agency locations as necessary.
• Commitment to confidentiality, ethical standards, and equity in leadership.

Physical Requirements/Work Environment:

• This position operates in both a professional office environment and program site settings.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to community meetings or events.
• May require occasional evening or weekend hours depending on agency needs.
• Must be able to remain flexible and responsive to unplanned situations.

Qualifications:

• Bachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.
• Minimum of 3 years of progressive leadership experience in IDD or mental health services, including in-home or day programs, employment support, or technology-based service delivery.
• Strong knowledge of HCBS waiver programs, Medicaid billing (including quarter-hour billing), and employment-first principles.
• Familiarity with assistive and remote technology used to support people with disabilities.
• Excellent leadership, organizational, and communication skills.
• Proficient in data analysis, program evaluation, and outcome reporting.
• Ability to lead change and foster innovation.
• Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.

Position location is flexible across our regional offices, with expected travel statewide to support operations and program growth.

Physical Requirements/Work Environment:

• This position operates in both a professional office environment and program site settings.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to community meetings or events.
• May require occasional evening or weekend hours depending on agency needs.
• Must be able to remain flexible and responsive to unplanned situations.

Qualifications:

• Bachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.
• Minimum of 3 years of progressive leadership experience in IDD or mental health services, including in-home or day programs, employment support, or technology-based service delivery.
• Strong knowledge of HCBS waiver programs, Medicaid billing (including quarter-hour billing), and employment-first principles.
• Familiarity with assistive and remote technology used to support people with disabilities.
• Excellent leadership, organizational, and communication skills.
• Proficient in data analysis, program evaluation, and outcome reporting.
• Ability to lead change and foster innovation.
• Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.

We’re seeking a Director of Community Life to lead and evolve a wide range of community-based services, including quarter-hour programs, employment supports, and enabling technology initiatives. This role is ideal for a forward-thinking leader who thrives on building systems, driving innovation, and developing high-performing teams while ensuring exceptional outcomes for those we serve.

Position location is flexible across our regional offices, with expected travel statewide to support operations and program growth.